Hotel Opening & Transition Team

The Hotel Opening & Transition Team(HOTT) is a motivated self-starter and detail oriented person responsible for hotel openings. He or she is charged with responsibility for all aspects of operations in setting up their assigned property, providing support and guidance for the hotel management team and front line associates in regards to hotel openings. He or she will ensure that high quality product and service levels are present and that the hotel is set-up in compliance with state, federal and local regulations as well as Company and brand standards. While remote, this job is 90% travel. 

The Hotel Opening & Transition Team will establish priorities, attend all meetings and calls prior to opening, then they will development a strategy for the execution of physical property set-up.  This will include but not be limited to:

Set up of front desk & back office workstations; Installation of the PMS system; set up of house laundry and supplies; set up of maintenance shop as well as two other storage rooms; ordering of collateral and uniforms; oversight of construction clean, and many other duties and responsibilities as they pertain to opening or transitioning each property. 

QUALIFICATIONS:

• At least 1 year progressive experience in a hotel or a related field; or a college degree and at least 2 years of related experience preferred.

• Must have valid driver's license and ability to fly and rent vehicles for travel requirements.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful high-pressure situations.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems, as necessary.

RESPONSIBILITIES:

• Maintain regular attendance for meetings, Zoom calls and in-person duties in compliance with SOHO Property Management & Consulting scheduling standards, which may vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming which include compliance with company dress code 

• Comply with and ensure adherence to SOHO Property Management & Consulting standards and regulations to encourage safe and efficient hotel operations.

• Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis.

• Adhere to all SOHO Consulting policies and procedures to ensure compliance.

• Ensure that training in service standards is taking place in each department using the steps to effective training according to company standards.

• Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation.

• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

• Prepare and conduct all management interviews and follow hiring procedures according to SOHO Consulting S.O.P.'s. Ensure that all managers follow the standards in their interviewing and hiring procedures for departmental staff.

• Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.

• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.

• Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.

• Complete required corporate training modules and become certified to train those as required.