Service Advisor

Smithers Toyota
3187 Tatlow Rd, Smithers, BC
Full Time
C$50,000 – C$80,000 a year

Service Advisor

Smithers Toyota is looking for a Service Advisor to join our Service Department.

The Service Advisor is the main connection between our customers and the service team. You will help customers understand their vehicle needs, coordinate repairs with technicians and parts, provide accurate estimates and updates, and ensure each visit is handled professionally from start to finish.

Key Responsibilities

Welcome customers and understand their service concerns
Prepare accurate repair orders and estimates
Communicate repair recommendations, costs and timelines
Coordinate work with technicians and the Parts Department
Obtain customer authorization before additional work is completed
Keep customers updated throughout the repair process
Review completed work and invoices with customers
Provide professional follow-up and customer service

What We Are Looking For

Strong communication and customer service skills
Organized with good attention to detail
Comfortable working in a fast-paced environment
Reliable, professional and team focused
Automotive experience is an asset, but we are willing to train the right person
Valid driver’s license

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Smithers Toyota