General Manager

The General Manager has ultimate responsibility for all operations and sales functions within the hotel.  A primary focus of the GM is to create a positive work environment where team members feel valued, and where team members value each and every guest, leading to consistently high guest satisfaction. This requires an energetic self-starter who will inspire his or her team to excellence, and verify through regular inspections that product quality and service expectations are met in all areas of the hotel, including cleanliness, maintenance, and adherence to brand standards.

This person is responsible for consistently delivering bottom-line results that meet or exceed goals established for the hotel. He or she will do so by focusing on team member and guest satisfaction, achievement of budgeted revenue, and controlling expenses to maximize profitability.

Benefits

• Health, dental and vision insurance
• 100% company paid Life Insurance
• 100% company paid Short-term and Long-term Insurance 
• 100% company paid Hospital Indemnity and Accident Insurance
• Paid Time Off 
• 401K plan with company match 
• Hotel discounts 
• Paid holidays 
• Early access to earned wages

Responsibilities

• Develops subordinates, through training, motivation and mentorship. Holds managers accountable for the success of their departments.
• Inspires team members to ensure that superior guest service is consistently delivered. Empowers team members to extend appropriate service recovery to resolve guest complaints in a timely manner.
• Maximizes hotel revenues by anticipating and reacting to evolving market conditions; develops strategic initiatives which capitalize on market demand.
• Identifies ways to grow RevPAR and RGI through analysis of competitor intelligence.
• In conjunction with Director of Sales, develops, implements, and monitors annual business and marketing plans, to include participation in appropriate local and brand marketing campaigns.
• Proposes the annual budget and makes recommendations for capital improvements to enhance the assets of the company, increase guest loyalty, and comply with brand standards.
• Utilizes financial acumen to control labor and operational expenses within budgeted guidelines, ensuring profit maximization.
• Analyzes business information to identify indicators of product/service successes and opportunities; utilizes this information to improve operational efficiencies and enhance the guest experience.
• Collaborates with department managers on financial goals and service standards; leads the planning and implementation required to achieve those goals.
• Is the face of the hotel in the local community, maintaining an active role in appropriate industry and civic organizations. Builds strong relationships with local officials and top clients.

Qualifications

• Bachelor's degree in hotel management or equivalent, with at least 5 years previous General Manager experience in a full service hotel. Starwood, Hilton, IHG or Marriott experience required.
• Exemplary interpersonal and leadership skills, always exuding a professional, caring demeanor toward both team members and guests.
• Strong organizational, time management and technology skills.
• Documented, proven track record of guest service success.
• Documented, proven success in achieving revenue and profitability growth.
• Positive references from superiors, colleagues and subordinates.

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.