Shift Manager

What do Shift Managers do while working for Smashburger?

• In conjunction with other Managers they oversee shift operations of a Smashburger Restaurant by working with team members to ensure outstanding customer service to maximize sales and to control food, labor and other operating costs.
• Maintains shift operations by following established policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards
• Controls food costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Conducts and accounts for precise daily inventory of restaurant food products.
• Assists Manager to attract customers by developing and implementing marketing, advertising, public and community relations programs.
• Works with Manager to achieve restaurant operational objectives by contributing information and recommendations to action plans; assists with implementing production, productivity, quality, and customer-service standards and resolving problems.
• Is learning to assists Managers in accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining hourly staff; communicating job expectations; assisting with planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways. Reports issues following procedures.
• Maintains ambiance by controlling lighting, background music, linen service, utensil quality and placement; monitoring food presentation and service.
• Continually improves job knowledge by participating in manager meetings, educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for new and different requests; exploring opportunities to add value to job accomplishments.

What you need to be successful with us?

• Experience with or desire to learn how to control food, labor and other operational costs to show increase profits
• Experience with or desire to learn how manage people
• Experience with or desire to learn how to nurture, coach, mentor and hold team members accountable
• Capable to develop team member schedule and flex based on sales volume demands
• Skillful to provide outstanding customer service and maintain customer focus to increase sales
• Able to resolve conflict with customers and team members
• Possess solid communication (verbal and written) and interpersonal skills
• Sound decision making and problem solving skills
• High level of initiative and ability to multitask
• Time management and deadline oriented
• Self-Motivated with a High Energy Level
• Average minimum 2 years’ experience in food service, preferred
• Experience with fast casual restaurant with delivery, preferred
• High school diploma/GED, required
• Associate’s degree or higher in Hospitality or Food Service, preferred
• Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of their first day of employment
• Must be 18 years of age, acceptable criminal background check.

What’s in it for you?

• Competitive starting hourly rate
• Medical, dental, vision and 401k
• 50% discount toward meals while working a shift
• Performance reviews and potential pay increases after 6 and 12 months and annually thereafter.
• Advancement opportunities – we prefer to promote from within