Gameday Bay Indoor Waterpark General Manager

The General Manager serves as the senior on-site leader and is responsible for the overall leadership, strategic direction, financial performance, and daily operations of Gameday Bay Indoor Waterpark. This position ensures a safe, engaging, and profitable guest experience through exceptional operational leadership, team development, revenue growth initiatives, facility maintenance, and community engagement.

What You’ll Do

• Provide overall leadership for day-to-day operations across all areas of Gameday Bay Waterpark.
• Lead, coach, and hold department managers accountable for staffing, training, service standards, safety, financial controls, and department performance.
• Partner with the Sales Manager and leadership team to drive revenue, group business, local partnerships, promotions, events, and overall sales strategy.
• Represent Gameday Bay throughout the community.
• May serve periodically as Manager on Duty on the waterpark floor, staying visible, rotating through all operating areas, supporting staff, and observing the guest experience in real time.
• Champion an exceptional culture of hospitality, safety, accountability, confidentiality, teamwork, and ethical business practices.
• Balance property goals related to guest satisfaction, team member satisfaction, community presence, ownership priorities, revenue performance, safety, and operational excellence.
• Develop programs and experiences that drive repeat visitation.
• Work closely with Engineering to maintain preventative maintenance, cleaning, and tracking programs for equipment, facilities, back-of-house areas, and guest-facing spaces.
• Ensure compliance with all local, state, and federal regulations.
• Maintain compliance with aquatic safety standards and health department requirements.
• Oversee emergency preparedness, incident response, and staff certifications.
• Monitor operational efficiency and guest flow.
• Maintain full responsibility for profit and loss performance.
• Analyze business trends and make operational adjustments to maximize profitability.
• Develop and maintain operating procedures and service standards.
• Manage labor costs, expenses, purchasing, and inventory controls.
• Provide strategic oversight for all food and beverage operations, including the swim-up bar, concessions, catering, and event services with F&B manager.
• Partner with F&B Manager to develop menus, pricing strategies, promotions, and seasonal offerings that maximize guest satisfaction and revenue.
• Other duties as assigned and will be discussed during interview process.

What We’re Looking For

• Five (5) or more years of progressive leadership experience in waterparks, family entertainment centers, destination attractions, resorts, hospitality venues, or large-scale recreation facilities.
• Demonstrated experience managing food and beverage operations, including bars, concessions, catering, banquet services, or high-volume guest venues.
• Proven track record of achieving revenue goals through food, beverage, retail, admissions, and event operations.
• Proven ability to lead a diverse team, develop department managers, and create safe, enjoyable guest and team member experiences.
• Strong business acumen with experience generating and monitoring revenue, controlling expenses, managing budgets, and improving operational performance.
• Excellent problem-solving, communication, decision-making, and guest service skills.
• Ability to obtain and maintain required licenses, certifications, permits, training, and background check requirements.
• Flexibility to work days, evenings, weekends, holidays, peak periods, and special events based on business needs.

Core Competencies

• Strategic Leadership
• Financial Acumen
• Guest Experience Management
• Team Development
• Safety Leadership
• Operational Excellence
• Community Engagement
• Problem Solving
• Change Management
• Communication and Relationship Building
• Revenue Generation & Yield Management
• Food & Beverage Financial Management

Pre-Opening and Travel Expectations

This role will be highly involved in pre-opening planning, training, recruiting, vendor coordination, operational readiness, and launch support. Travel may be needed during the pre-opening phase, with limited future overnight travel for conferences, budget preparation, leadership meetings, training, or other business needs.