Client & Community Relations Manager (Part-Time)

Be the Heart of Sit n Stay Dog Training | Orchard Park, NY

Do you love people as much as you love pets? Are you an organized, tech-savvy go-getter with a passion for helping others and growing something meaningful?

We’re looking for a Client & Community Relations Manager to join our team part-time and help us grow into our next exciting chapter! This is not a dog training position — it’s a people-facing role that combines customer service, sales, office management, and community building. You’ll be the glue that holds our client communication together, the voice behind the emails and calls, and a vital part of our leadership team on-site at Dog School.

This role is perfect for someone who’s enthusiastic, nurturing, confident, independent, and driven — but who also thrives being part of a collaborative team.

 Your Role

You’ll be responsible for both client care and community outreach, helping Sit n Stay achieve our monthly revenue goals by:

Client Relations

• Responding to emails, texts, phone calls, and social media messages
• Scheduling, organizing, and conducting Game Plan calls with new clients
• Managing client onboarding, communication, and satisfaction
• Providing outstanding, nurturing customer service at every touchpoint
• Coordinating behind-the-scenes details to keep our clients (and team) happy
• Working on-site at Dog School and building rapport with our community

Community Outreach

• Leading local outreach to vets, shelters, rescues, pet stores, and more
• Coordinating and attending community events, expos, and networking opportunities (often on nights or weekends)
• Supporting referral programs, ambassador partnerships, and visibility campaigns
• Helping spread the word about what makes Sit n Stay special

Sales & Marketing

• Driving revenue by converting leads into paying clients
• Contributing to promotional campaigns and launch plans
• Tracking KPIs to meet goals
• Participating in brainstorms and offering input  — we value your voice

Office Coordination

• Keeping us organized and on top of our game!
• Managing schedules, follow-ups, and key client information
• Supporting day-to-day operations and working closely with Kim and the leadership team

We’re Looking for Someone Who Is…

• A people person to the core — loves talking, listening, and solving problems
• Confident in sales and consultative conversations
• Exceptionally organized, efficient, and dependable
• Tech-savvy and a quick learner with new software and systems
• Able to work independently while taking direction well
• Positive, professional, nurturing, and aligned with our values
• Willing to work on-site at Dog School (some evenings/weekends required) as well as work off-site at events
• Excited about helping Sit n Stay grow — not just “doing a job,” but building a movement
• Someone who also loves dogs and wants to help an organization to keep more dogs in their homes

What We Offer

• A warm, collaborative, and purpose-driven team
• Clear KPI and performance goals so you know what success looks like
• Room for growth, leadership, and creativity as we scale
• Part-time hours with flexibility and meaning, with the possibility of growing into a full time position
• Pay that starts modest but increases with performance (and potential bonus opportunities)
• A chance to help more dogs and families live their best lives

How to Apply

If you’re excited about this role and believe you’d be a great fit, include a short cover letter telling us:

• Why you're interested in this position
• What makes you a great fit for Sit n Stay
• Your availability and ideal start date

We can’t wait to meet the person who will help us take this next big leap — and who wants to be part of something truly special.