Automotive Warranty Administrator
2950 Crain Hwy, Waldorf, MD
Full Time
Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!
Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!
Sheehy Auto Stores is currently seeking an experienced Warranty Administrator. The Warranty Cancellation Clerk is responsible for processing warranty and service contract cancellations, preparing refund calculations, maintaining accurate records, and coordinating with lenders, customers, dealerships, and warranty providers to ensure timely and accurate cancellation processing. This position requires strong attention to detail, customer service skills, and basic accounting knowledge.
We don't take a "one-size-fits-all" approach regarding our employees' Benefits. Our programs are designed to improve your life at work and at home.
- Health, Vision, and Dental Insurance
- Paid Maternity & Paternity after one year of employment
- Start earning PTO on your 1st day of employment
- Paid Training
- Career Advancement
- 401(K) and profit sharing
Responsibilities
- Process warranty, GAP, maintenance, and service contract cancellation requests.
- Verify required documentation for cancellation eligibility.
- Calculate prorated refunds according to contract terms.
- Submit cancellation requests to warranty administrators and providers.
- Monitor cancellation status and follow up on outstanding claims.
- Post refund transactions and maintain accurate records.
- Reconcile cancellation schedules and reports.
- Communicate with customers, lenders, finance managers, and warranty companies regarding cancellation status.
- Research and resolve discrepancies related to refunds and payments.
- Maintain compliance with company policies and state regulations.
- Prepare weekly and monthly cancellation reports.
- Assist accounting and finance departments with related administrative duties.
Requirements
- High school diploma or GED required.
- 1–3 years of dealership, finance, warranty, or administrative experience preferred.
- Strong computer skills, including Microsoft Excel and dealership management systems ( Reynolds & Reynolds).
- Excellent organizational and communication skills.
- Ability to handle confidential customer information.
- Detail-oriented with strong follow-through skills
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer
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