Sheehy Lexus Of RichmondView All Jobs

Automotive Service Manager (Lane Manager)

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Sheehy Auto Stores has been named a 2024 - 2026 Top Workplace in Washington, DC, and Richmond!   

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!

Sheehy Lexus of Richmond is seeking an experienced Service Lane Manager who is motivated and committed to their career in this highly competitive industry. If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you!

Responsibilities

  • Managing the service department while supervising service advisors to ensure they meet the service objectives and expectations of the role
  • Train Advisors to greet every customer that enters our facility with hospitality and the highest level of respect. 
  • Train Advisors to present the best solution to properly repair our customer's vehicles in a way that is easy for them to understand.
  • Manage the store's workflow effectively and efficiently. 
  • Train Advisors to possess the ability to sell our services consistently and effectively without jeopardizing honesty and integrity.
  • Maintain a positive attitude and team atmosphere at all times. 
  • Always use the phone professionally to create a long-term relationship between the store, yourself, and the customer.  
  • Prepare business goals for each month and for the year. 
  • Act in a professional manner that reflects the quality organization you represent. Always project an attitude of honesty and integrity. 
  • Direct, coordinate, and participate in performing customer service activities as dictated by workload.
  • Ensure that all work is performed to the proper specifications. 
  • Assist other employees as needed. 

Requirements

  • Five years of related experience and training or equivalent combination of education and experience. 
  • Graduation from an industry-recognized training program is also preferred but not required. 
  • Reynolds and Reynolds experience or similar DMS proficiency preferred 
  • Microsoft Office knowledge (Word, Excel, PowerPoint, Outlook)
  • Authorized to work in the USA
  • Able to pass a pre-employment background check, Motor Vehicle Record check, and drug test.
  • Must have a valid driver's license

We don't take a "one-size-fits-all" approach regarding our employees' Benefits. Our programs are designed to improve your life at work and at home.

  • Compensation based on experience and performance - Pay range $100k- $125k
  • Health, Vision, and Dental Insurance 
  • Paid Maternity & Paternity after one year of employment
  • Start earning PTO on your 1st day of employment
  • Paid Training
  • Career Advancement
  • 401(K) and profit sharing

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. 

Sheehy Auto Stores is an Equal Employment Opportunity Employer

 

 

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Other Information

Equal Employment Opportunity Information (Voluntary Disclosures)

Sheehy Lexus Of Richmond is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Sheehy Lexus Of Richmond are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Sheehy Lexus Of Richmond. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

Ethnic and Race identification

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

Sheehy Lexus Of Richmond is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Sheehy Lexus Of Richmond to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Sheehy Lexus Of Richmond