Why Join Serra Toyota?

At Serra Toyota, we're committed to investing in our employees and providing opportunities for long-term success. As our dealership continues to grow and undergo exciting renovations, we're looking for an experienced, customer-focused Service Receptionist to join our team. If you're passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we'd love to meet you.

What We Offer

• Competitive compensation
• Full-time schedule: Monday-Friday, 11:00 AM-8:00 PM
• Career growth and development opportunities
• Paid Toyota factory training
• Comprehensive benefits package
• 401(k) with employer match
• Paid time off
• Closed every Sunday
• Employee vehicle purchase and service discounts
• Advancement opportunities within Serra Automotive

Responsibilities

• Answer incoming phone calls professionally and efficiently.
• Schedule service appointments and assist customers with their service needs.
• Contact customers using recall and service due call lists.
• Listen to customer concerns and accurately document appointment information.
• Review vehicle service history and maintenance schedules.
• Recommend routine maintenance based on Toyota guidelines.
• Communicate effectively with the Service, Sales, Parts, and Body Shop departments using Microsoft Teams and dealership systems.
• Coordinate customer shuttle transportation and rental vehicles.
• Follow Toyota and dealership service processes and procedures.
• Complete required Toyota manufacturer training and certification programs.
• Maintain a clean, organized, and professional reception area.
• Deliver an outstanding customer experience during every interaction.

Qualifications

• Previous receptionist, customer service, or appointment coordinator experience preferred.
• Toyota or automotive dealership experience is a plus.
• Basic understanding of vehicle maintenance and service recommendations preferred.
• Excellent customer service and communication skills.
• Strong computer, phone, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, motivated, and team-oriented.
• Positive attitude with a professional appearance and demeanor.
• High school diploma or equivalent required.

Benefits

• Competitive pay
• Paid Toyota factory training
• Continuing education and career advancement opportunities
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid time off
• Holiday bonus pay
• Employee discounts
• Closed Sundays

Why Serra Toyota?

Serra Toyota is proud to be part of Serra Automotive, one of the nation's largest privately held automotive retail groups.

• 63 dealerships
• 30 automotive brands
• Operations in 8 states
• More than 3,600 team members
• A Top 10 largest privately held automotive retail group in the United States

When you join Serra Toyota, you're joining a company that believes in promoting from within, investing in employee development, and helping team members build rewarding, long-term careers. If you're ready to grow with a company that values its people and its customers, we encourage you to apply today.