Service Appointment Coordinator

Serra Rochester Hills
2890 S. Rochester Rd., Rochester Hills, MI
Full Time
$17 – $22 an hour

Are you passionate about collaborating with a dynamic and engaging team? Look no further! Join our team at Serra Rochester Hills as a Service Appointment Coordinator. We are looking for enthusiastic individuals to be a part of our vibrant Service team responsible for scheduling appointments. This is an excellent opportunity to kickstart your career in the automotive retail industry and gain valuable experience within a dealership environment.

If you have previous experience as a Scheduling Assistant, Appointment Setter, or Call Center Agent, this role is perfect for you!

Compensation: Starting hourly wage with bonuses can reach up to $22 per hour, paid bi-weekly.

Schedule: This is a full-time position, Monday - Friday from 9am to 6pm and two or three Saturdays a month from 8am to 1pm. On Saturdays worked, you have the option to take a half day on the following Friday.

What We Offer

Medical and Dental Plans available
401K Plan
Paid time off and vacation
Opportunities for growth
Paid Training
Employee vehicle purchase plans
Long-term job security
Health and wellness programs
Discounts on products and services
Enjoyable work environment!

Responsibilities

Coordinate service appointments for our guests to meet their vehicle needs
Effectively communicate with customers, answer questions, and provide appropriate guidance
Respond promptly to customer inquiries via phone calls, texts, online scheduling, and live chat
Offer advice on maintenance recommendations
Confirm scheduled and missed appointments

Qualifications

Positive attitude and team player mindset
1 year customer service or appointment setting experience preferred
Punctual, reliable, open minded and committed to professional and personal growth
Proficient in computer skills, with experience in Gmail, Excel, and Word (dual-screen experience preferred)
Strong background in customer service
Excellent verbal and written communication skills
Clean driving record and valid driver's license

We are an equal opportunity employer and condemn discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the Company: Serra Rochester Hills

At Serra Rochester Hills, we are dedicated to providing exceptional customer service and creating a positive workplace culture. Our team values transparency, professionalism, and collaboration to deliver a seamless experience for our customers.

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Serra Rochester Hills

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