SERVICE MANAGER

Job Summary:
The Service Manager at Serpentini Automotive Group will oversee the operations of the service department at our Willoughby Hills, Ohio location. This is a full-time, management role with a base salary plus commission. The successful candidate will be responsible for ensuring excellent customer service, efficient and profitable service operations, and maintaining a high level of employee performance.

Compensation & Benefits:
The compensation for this position is $80,000 to $100,000+ per year, paid weekly. In addition to the competitive salary, the Service Manager will also receive a comprehensive benefits package including health insurance, 401(k) matching, paid time off, and employee discounts on automotive products and services.

Responsibilities:
- Oversee the daily operations of the service department, including managing a team of technicians and service advisors
- Ensure that customer service standards are met and maintained, including handling customer inquiries, complaints, and escalations
- Develop and implement strategies to increase service department profitability
- Manage and control expenses, including monitoring inventory levels and costs
- Create and maintain schedules for technicians and service advisors, optimizing productivity and efficiency
- Train and mentor service team members, promoting a culture of continuous improvement and excellence
- Collaborate with other departments to ensure seamless operations and customer satisfaction
- Stay updated on industry trends and technology advancements to improve service department operations
- Maintain compliance with all safety and environmental regulations

Requirements:
- At least 5 years of experience in automotive service management
- Proven experience in managing a team and achieving results
- Excellent customer service and communication skills
- Knowledge of automotive mechanical and technical processes
- Detail-oriented and able to manage multiple tasks simultaneously
- Strong leadership and problem-solving abilities
- Proficient in using computer systems and software applications

EEOC Statement:
Serpentini Automotive Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.