Call Center Customer Service Agent

Call Center Customer Service Agent
Company: Pattern Promotions
Location: Miami, FL 
Salary: $60,000 - $68,000 per year
Job Type: Full-time

About Us

Pattern Promotions is a dynamic marketing firm specializing in brand enhancement and promotional campaigns tailored to drive engagement and loyalty. Located in San Antonio, we are passionate about helping our clients reach their full potential through innovative and impactful communication strategies. Join our team to become part of a creative and energetic workplace committed to excellence and growth.

Job Description

Pattern Promotions We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be instrumental in delivering exceptional customer service to our clients by responding to inquiries and resolving issues efficiently. As the first point of contact for our customers, you will handle a variety of communication channels, including phone calls, emails, and live chats, ensuring that each interaction is positive and helpful.   

Responsibilities

• Handle incoming customer inquiries via phone, email, and live chat in a professional manner.
• Assist customers in troubleshooting and resolving their issues effectively and efficiently.
• Provide information about products and services to help customers make informed decisions.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Contribute to team performance by meeting or exceeding individual and team performance metrics.

Skills

• High school diploma or equivalent; further education or relevant certification is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with a strong focus on customer interaction.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills with a customer-centric approach.
• Familiarity with CRM systems and basic computer applications.

Benefits

• Competitive salary with growth potential.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Collaborative and supportive team environment.

Pattern Promotions is an equal opportunity employer and welcomes candidates from all backgrounds. If you are passionate about communication and looking to make an impact in a growing company, we encourage you to apply!