Call Center Customer Service Agent

Join Seronda Networks as a Call Center Customer Service Agent!

About Us: At Seronda Networks, we offer more than just cutting-edge solutions; we provide a thriving environment for professional growth, collaboration with a passionate team, and recognition of your contributions. Join us as we transform ideas into realities and build an exciting future together.

Location: Saint Louis, Missouri (On-site – Must work from the office)

Working Hours: Monday to Friday

Salary Range: $41,200 - $44,780 per year

Work Type: In-person (strictly on-site)

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the voice of our company, providing exceptional service to our clients and customers. You will be responsible for handling incoming calls, addressing inquiries, and resolving issues in a timely and professional manner.

Responsibilities:

• Answer incoming calls from customers and provide accurate information regarding products and services.
• Address and resolve customer complaints in a courteous and efficient manner.
• Maintain a high level of customer service by actively listening to customer needs and concerns.
• Document customer interactions and maintain comprehensive records in the system.
• Collaborate with team members to achieve performance goals and deliver exceptional service.
• Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.

Qualifications:

• High school diploma or equivalent; some college experience preferred.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to handle high call volumes while maintaining quality service.
• Familiarity with CRM systems and call center software is an advantage.

Benefits:

• Competitive salary with opportunities for growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with employer match.
• Paid time off and holidays.
• Professional development and ongoing training opportunities.
• Supportive and inclusive work environment.

If you're ready to be the welcoming face of Seronda Networks and provide exceptional service, apply now to join our team as a Call Center Customer Service Agent!

Seronda Networks is an equal opportunity employer committed to diversity and inclusion.

Note On-campus work in Saint Louis, Missouri