Customer Service Representative
Cleveland, OH
Full Time
Job Position: Customer Service Representative
Company: Seronda Network
Location: Cleveland, OH, USA
Salary: $34,000 - $44,000 per year
Job Type: Full-time
Job: On site
About Us:
Seronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. Our mission is to enhance customer experience by offering tailored assistance and high-quality service. We pride ourselves on a collaborative work environment where each team member’s contribution is valued and makes a real impact.
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this dynamic role, you will be the frontline liaison between our company and our valued customers, providing exceptional service and support. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving complaints, and offering solutions that enhance customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner
- Provide accurate information about products and services to customers
- Resolve customer complaints by clarifying issues and offering appropriate solutions
- Maintain thorough knowledge of company products and services to effectively assist customers
- Document customer interactions and transactions in the CRM system
- Monitor customer feedback and escalate issues when necessary to ensure resolution
- Assist in training new team members on customer service protocols and best practices
Requirements
- High school diploma or equivalent; further education or relevant certifications are a plus
- Proven experience in a customer service role or related field
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to think critically
- Proficiency in using customer service software and CRM systems
- Ability to work independently and as part of a team
Benefits
- Competitive salary ranging from $34,000 to $44,000 per year.
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for career growth and development.
- Friendly and supportive work environment.
If you’re ready to build your career with a dynamic team and make a difference in customers’ lives, apply today to join Seronda Network!
Note On-site work in Cleveland, OH
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