Care Coordinator / Office Manager (Home Healthcare)

Care Coordinator / Home Care Office Manager

Senior Helpers – Farmington Hills & Rochester Hills, MI

Pay: $22 – $26 per hour (based on experience)
Schedule: Full-Time | Monday–Friday

Senior Helpers is seeking a highly organized and dependable Office Manager / Care Coordinator to support the daily operations of our growing home care agency. This role helps coordinate office operations, support caregivers, manage administrative processes, and ensure our clients receive exceptional service.

Why This Role Matters

Our office team plays a critical role in helping seniors remain safe and independent in their own homes. By supporting caregivers, coordinating services, and ensuring smooth office operations, you directly contribute to improving the quality of life for the seniors and families we serve.

Key Responsibilities

Office Operations

• Manage daily office activities and administrative functions.

• Answer and route incoming calls professionally while assisting clients and families.

• Enter and manage client leads and prospect information in the home care software system.

• Prepare and send client welcome packets and intake documentation.

• Maintain organized electronic and physical office files.

Billing & Accounts Administration Support

• Ensure client invoices are completed accurately and submitted on schedule.

• Record incoming payments and monitor accounts receivable.

• Follow up on outstanding balances according to company policy.

• Maintain records related to Long-Term Care insurance, VA benefits, Medicaid, and other payer programs.

• Process vendor invoices and ensure timely payment.

Payroll Support

• Collect and review caregiver timesheets and verify accuracy against the scheduling system.

• Track late, missing, or incorrect timesheets.

• Assist with caregiver payroll preparation and documentation.

• Monitor pay rates, hours worked, and payroll records for accuracy.

Recruiting & Onboarding Support

• Support caregiver hiring and onboarding processes.

• Conduct reference checks and background screenings.

• Prepare new hire packets and onboarding documentation.

• Enter caregiver information into company systems and maintain employee files.

Administrative Duties

• Prepare and maintain client and caregiver documentation, including care plan binders and onboarding files.

• Perform general office duties including data entry, filing, and mail management.

• Support leadership with operational and administrative tasks as needed.

Qualifications

• 2+ years of office management or administrative experience

• Strong organizational and time-management skills

• Ability to manage multiple priorities in a fast-paced environment

• Excellent customer service and communication skills

• Proficiency with Microsoft Office and office software systems

• Experience in home care, healthcare, or senior services is preferred

About Senior Helpers

Senior Helpers® is a nationally recognized leader in in-home senior care, helping seniors live safely and independently at home. Our services include personal care, companion care, Alzheimer’s and dementia care, and chronic disease support.

Our local office proudly serves families throughout Southeastern Michigan and delivers Age-Friendly Care focused on the 4Ms: What Matters, Medication, Mobility, and Mentation.

Apply today to join a team dedicated to improving the lives of seniors and their families.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.