Medical Scheduler (Home healthcare)

Now Hiring: Scheduling Coordinator

Senior Helpers of Rochester | Home Healthcare

Are you an organized, solution-oriented professional who thrives on helping others and keeping things running smoothly? If so, Senior Helpers of Rochester is looking for you!

Join a passionate, mission-driven team that’s making a real difference in the lives of seniors and their families. We provide compassionate, personalized in-home care that helps our clients age with dignity—and we’re looking for a Scheduling Coordinator to ensure our caregiving team is in the right place at the right time.

About the Role:

As our Scheduling Coordinator, you’ll play a vital role in daily operations—balancing client needs with caregiver availability, resolving scheduling conflicts, and ensuring consistent, quality care. You’ll work closely with our office and field staff to support our clients' independence and well-being at home.

Why Work with Senior Helpers?

• Great Place to Work® Certified – 91% of our employees agree!

• Collaborative culture – We value team morale, camaraderie, and support

• Autonomy & Ownership – You’ll be trusted to manage your work independently

• Engaging & Varied Work – Every day brings new opportunities to problem-solve and make a difference

What You’ll Be Doing:

• Coordinate and assign caregivers to meet client care needs based on care plans

• Maintain an accurate, up-to-date schedule—finalized three days in advance of shift starts

• Handle schedule changes, call-outs, and backfills quickly and professionally

• Communicate all changes promptly to caregivers, clients, and families

• Maintain documentation of schedule updates in company software

• Provide on-call support approximately two weeks per month (rotational basis)

• Collaborate with the team to identify caregiver staffing needs

• Support compliance by helping keep caregiver credentials current

• Review timecards for accuracy and audit scheduled vs. worked hours

• Promote strong caregiver-client relationships through excellent communication

• Help resolve complaints and issues in coordination with your supervisor

What We’re Looking For:

• High school diploma or equivalent required; Associate’s degree preferred

• 1+ year of scheduling, logistics, or healthcare staffing experience preferred

• Prior experience in home care or health services a strong plus

• Excellent multitasking, communication, and problem-solving skills

• Strong customer service mindset and ability to remain calm under pressure

• Tech-savvy and familiar with using scheduling software and multi-line phone systems

• Detail-oriented, proactive, and adaptable to change

Bonus Qualities:

• Experience in a fast-paced home care or healthcare setting

• Strong rapport-building abilities with clients, caregivers, and staff

• A passion for helping others and making an impact in your community

Ready to Join a Team That Truly Cares?

Apply today and take the next step in your career with Senior Helpers of Rochester—where your organizational skills, empathy, and leadership will help seniors live more independent, joyful lives at home.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news