Client Services Manager (Home healthcare)

Client Service Manager – Make Every Conversation Count

Senior Helpers of Farmington | Serving the Metro Detroit Area

Do you have a passion for helping others and a knack for building meaningful relationships? At Senior Helpers of Rochester, you’ll do more than manage client services — you’ll change lives, one conversation at a time.

We’re looking for a Client Service Manager who thrives on connection, communication, and compassion. In this role, you’ll serve as the primary point of contact for new and existing clients — listening to their needs, helping families make care decisions, reviewing and adjusting care plans, and ensuring the highest quality of service through regular in-home visits.

This is the perfect opportunity for someone who wants to make an impact while growing a fulfilling career in healthcare services.

What You’ll Be Doing:

For New Clients:

• Design and lead a smooth, welcoming onboarding process

• Respond to service inquiries and convert leads into new clients

• Build strong relationships during the first 30–90 days of service through calls and visits

• Recommend care solutions to enhance seniors’ quality of life

For Existing Clients:

• Conduct assessments and re-assessments using the LIFE Profile model

• Spend 2–3 days per week in the field conducting home, hospital, or rehab visits

• Perform regular quality assurance checks and monitor client satisfaction

• Adapt care plans and collaborate with the scheduler and care team for seamless delivery

• Track retention metrics and proactively manage care plans to meet growth goals

• Monitor and respond to client feedback and reviews to drive service improvements

• Identify and resolve client concerns with empathy and professionalism

What We’re Looking For:

• 3+ years of experience in client services, sales, healthcare coordination, or account management

• A natural communicator who builds trust quickly

• Highly organized and detail-oriented with strong follow-through

• Tech-savvy — comfortable with software platforms and MS Office tools

• Self-motivated and capable of thriving in a fast-paced, people-centered environment

Why Join Senior Helpers of Farmington?

• Great Place to Work® Certified – Join a company that values people over profits

• Autonomy – We trust our team to work independently and efficiently

• Variety – Every day is different, and you’ll never be stuck in a routine

• Mission-Driven Work – Help seniors age in place with dignity and compassion

Ready to lead with heart?
Apply now and become a vital part of a growing team that’s committed to delivering exceptional care and service to the families of Southeast Michigan.

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.