Office Manager

Senior Helpers of Lake Country is a veteran- and woman-owned business, independently owned and operated as a franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are excited to be opening our doors in August of 2025. As we are getting started from the ground up, our goal is to build a strong foundation for our operations. As our first and most impactful role, we are seeking our next Office Manager to join us in this journey, growing and partnering with us as we establish our presence. We proudly encourage veterans to apply and become part of our dedicated team.

What is an Office Manager?

Our Office Manager will play an integral role by providing comprehensive administrative and operation support, as well as training and overseeing of the caregiving staff. This position supports caregivers by managing office operations, coordinating schedules, maintaining compliance records, and handling internal communications. The Office Manager is a proactive problem-solver with strong organizational skills who helps ensure a high standard of service delivery and care quality across the company. 

Why Work at Senior Helpers of Lake Country?

• Great Place to Work® Certified
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
• We offer the following benefits: Medical, Dental, and Vision Benefits, Paid Training and Time Off, Great Selection of Voluntary Benefits, and Varied Discount Programs

   

ESSENTIAL DUTIES HIGHLIGHTS

Customer Service and Client Relations

• Foster effective communication with clients, families, caregivers, and other stakeholders, ensuring all communication is sent in a timely manner according to policy.
• Answer and screen incoming phone calls in a pleasant, courteous manner to maintain strong client relations.
• Provide after-hours caregiver phone support on a rotational basis. 
• Manage client leads in the Contact Manager, including data entry, assessments, and record-keeping.
• Prepare and send client welcome packets and prospect information to all new and potential clients.

Caregiver Support

• Schedule and coordinate caregiver staff based on assessment and care plan information; promptly address staffing conflicts minimizing impacts to client services.
• Oversee caregiver performance management through coaching, training, and, when necessary, corrective action.  Adheres to appropriate human resource practices and employment law compliance standards.
• Visit clients and caregivers as needed to gather feedback and develop plans to improve client services and caregiver job satisfaction.

Billing – Accounts Receivable & Payable

• Ensure timely and accurate invoice completion per company policy.
• Record and allocate incoming bills and invoices, managing payments by due dates.
• Resolve billing inquiries with client accounts efficiently and effectively.
• Monitor and manage outstanding receivables regularly.

Payroll & HR:

• Conduct payroll processing on schedule.
• Support HR functions, including employee benefits administration and workplace culture maintenance.
• Ensure compliance with state and federal regulations for home care agencies, including documentation and audit preparation.

Recruitment:

• Collaborate with management to forecast staffing needs and plan recruitment strategies.
• Conduct full-cycle recruiting, including applicant screening and interviews.
• Develop onboarding programs to ensure proper orientation and training for new hires.
• Maintain an active pipeline of potential hires and track recruitment metrics for process improvement.

Administrative:

• Perform general office functions such data entry and file maintenance, ensuring organization and accessibility.

CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional interpersonal and communication skills, verbal and written, with an ability to actively listen, relate to, and pave a smooth path to in order to maintain the long-term trust and partnership of our clients and each other.
• Effective in being proactive with problem solving, centering our clients’ needs and wants in all aspects of the job; always viewing short and long-term responsibilities through a lens of continuous improvement.
• Ability to exercise good judgment, respect at all times, and hold oneself and others to a high standard of ethics.
• Professional demeanor and strong customer service orientation.
• Ability to work independently as well as part of a collaborative team.
• Appropriate level of administrative and customer service experience and skills. 

MUST HAVES

• One year of Home Care industry work experience.
• 1-2 years or more office assistant experience, or the equivalent combination or education and on the job experience.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly, and other relevant forms of technology, including the use of phone systems and email.
• Professional and articulate verbal and written communication skills.
• Ability to work independently and as part of a team.
• High School Graduate or equivalent.
• Successful completion of background check and pre-employment screenings.

ADDITIONAL DESIRED QUALIFICATIONS

• More than 3 years of Home Care industry work experience
• Experience in recruiting or HR on-boarding activities.
• Associate's degree or educational equivalent.
• 1+ years of prior supervisory experience.

READY TO JOIN OUR TEAM?

If this sounds like a great fit and you satisfy the Must Have’s listed above, we welcome your application. Pleas submit your resume and cover letter (optional) to satwood@seniorhelpers.com. We look forward to talking soon!

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

IND801