Director of Operations & Growth

Senior Helpers – Chattanooga, TN

Employment Type: Full-Time  Compensation: Salary + Bonus w/ Range from $80k - $120k based on Experience & Performance

Department: Operations & Business Development
Reports To: Executive Leadership

About the Opportunity

Are you a people-focused leader who knows how to build strong teams, deliver exceptional customer experiences, and drive sustainable business growth?

Senior Helpers is seeking a results-driven Director of Operations & Growth to lead our Chattanooga office. This individual will be responsible for the day-to-day operational performance of the office, the development and success of our team, and the execution of strategies that drive client growth and retention.

This is a hands-on leadership role for someone who can balance operational excellence with business development, build accountability across a team, and create an environment where caregivers, clients, and employees feel supported.

Our organization provides centralized administrative and back-office support, allowing this leader to focus on what matters most: leading people, improving performance, growing the business, and delivering exceptional care to our clients.

Key Responsibilities

Operations & Service Delivery

• Oversee the day-to-day operations of the Chattanooga office to ensure reliable, high-quality service delivery.

• Own and Manage the PnL for Chattanooga reporting out on Revenue, Gross Profit, and Expenses.  Ensuring the office remains on target for PnL goals.

• Lead and develop the scheduling, recruiting, and client care teams to ensure appropriate staffing, efficient workflows, and consistent client coverage.

• Monitor caregiver staffing levels, call-offs, open shifts, missed hours, and service continuity to identify trends and drive improvement.

• Ensure new clients and caregivers experience a smooth, consistent onboarding process.

• Establish clear expectations, accountability, and performance standards for the operations team.

• Identify operational inefficiencies and implement processes that improve productivity, service quality, and scalability.

• Ensure compliance with company policies, client care requirements, and applicable regulations.

Business Development & Growth

• Lead, coach, and hold the business development function accountable for achieving growth objectives.

• Develop and execute strategies to increase client acquisition, referral partnerships, and market presence throughout the Chattanooga area.

• Build and maintain relationships with referral sources, healthcare professionals, senior living communities, and other community partners.

• Establish measurable business development goals, track pipeline activity, and ensure consistent follow-up with prospective clients and referral partners.

• Work collaboratively with the business development team to convert opportunities into new client starts and sustainable revenue growth.

• Monitor client inquiries, conversion rates, client retention, and other key performance indicators to identify opportunities for improvement.

• Represent Senior Helpers in the local community and continue to strengthen the company's reputation as a trusted home care provider.

Team Leadership & Development

• Recruit, develop, and retain high-performing team members.

• Provide coaching, feedback, and ongoing development for direct reports.

• Build a culture of ownership, teamwork, accountability, and continuous improvement.

• Conduct regular team meetings and performance reviews focused on measurable outcomes.

• Partner with company leadership and centralized support teams to address challenges and implement organizational initiatives.

• Ensure team members understand how their individual performance contributes to the office's overall success.

Performance Management & Accountability

• Establish and monitor key performance indicators related to client growth, caregiver retention, service delivery, staffing efficiency, and client satisfaction.

• Review operational dashboards and performance trends to identify issues, establish priorities, and drive corrective action.

• Develop action plans when performance falls below expectations and follow through to ensure results.

• Provide leadership with regular updates on operational performance, business development progress, staffing challenges, and growth opportunities.

• Take ownership of the Chattanooga office's overall operational execution and achievement of established goals.

Centralized Administrative Support

Senior Helpers utilizes a centralized support structure for back-office and administrative functions. This position is designed to focus on local operational leadership, team development, service performance, and business growth.

This position does not own or process:

• Payroll processing or payroll administration.

• Client billing, accounts receivable processing, or invoice reconciliation.

• Bookkeeping, bank deposits, or routine accounting transactions.

• Financial reporting, budgeting, forecasting, or controller-level responsibilities.

• Routine back-office administrative processing handled by the centralized team.

The Director will collaborate with centralized support personnel as needed but will not be responsible for performing these functions.

Qualifications

• Bachelor's degree in business administration, healthcare administration, management, or a related field preferred; equivalent leadership experience will be considered.

• Demonstrated experience leading teams and managing day-to-day business operations.

• Experience in home care, healthcare services, senior care, or another service-oriented industry strongly preferred.

• Experience managing, coaching, or holding a business development professional accountable for measurable growth.

• Strong understanding of sales pipelines, referral relationships, client acquisition, and customer retention.

• Proven ability to establish goals, evaluate performance metrics, and translate results into actionable improvement plans.

• Excellent leadership, communication, organization, and problem-solving skills.

• Ability to manage competing priorities while maintaining a strong focus on people, service quality, and results.

• Comfortable working in a fast-paced environment that requires both strategic thinking and hands-on execution.

What Success Looks Like

The successful Director of Operations & Growth will:

• Build a reliable, accountable, and high-performing local operations team.

• Improve caregiver coverage, service continuity, and client satisfaction.

• Increase client acquisition through stronger business development execution and referral partnerships.

• Improve client retention and strengthen the office's reputation in the community.

• Develop team members and create clear accountability for results.

• Consistently achieve established operational and growth goals along with strong PnL results.

• Build an operation that can grow sustainably without relying on constant owner intervention.

Why Join Senior Helpers?

At Senior Helpers, our mission is to enhance the quality of life for our clients, team members, and community through exceptional and compassionate care.

We believe success starts with people. We are committed to developing our team, supporting our caregivers, building meaningful relationships in our communities, and delivering dependable care to the families who trust us.

This is an opportunity for a motivated leader to make a meaningful impact on the lives of others while helping build a stronger, more scalable, and successful home care operation.

If you are a leader who enjoys developing people, driving growth, solving operational challenges, and building a team that delivers results, we would love to hear from you.