Receptionist & Office Coordinator

At Senior Helpers of Greater Knoxville, our mission is to enhance the quality of life for our clients, team members, and community through exceptional and compassionate care.

We are looking for a warm, organized, dependable, and professional Receptionist / Office Coordinator who enjoys helping people and thrives in a fast-paced environment. This person will be one of the first points of contact for our clients, caregivers, families, and community partners and will play an important role in keeping our office running smoothly.

The Opportunity

The ideal candidate is someone who naturally makes people feel welcome, communicates professionally, stays calm under pressure, and takes ownership of getting things done.

This position is a great fit for someone who enjoys people, organization, communication, and problem-solving and wants to be part of a team that makes a meaningful difference in the lives of seniors and their families.

Key Responsibilities

Front Desk & Phone Management

• Serve as the welcoming first point of contact for visitors, clients, caregivers, families, and community partners.
• Answer and route incoming phone calls promptly and professionally.
• Take accurate messages and ensure follow-up with the appropriate team member.
• Monitor general office communications and help ensure important calls and messages are not missed.
• Maintain a professional, organized, and welcoming reception area.

Client & Caregiver Support

• Assist clients, families, and caregivers with basic questions and direct them to the appropriate team member.
• Help caregivers with routine office needs and administrative questions.
• Assist with scheduling-related communication and relay important information to the Scheduling Team.
• Help maintain accurate client and caregiver information within company systems.
• Provide exceptional customer service to everyone who interacts with our office.

Administrative Support

• Assist with scanning, filing, data entry, copying, mail, and other general office responsibilities.
• Help maintain organized client and employee records.
• Assist with onboarding paperwork and other administrative processes as needed.
• Support office leadership and other departments with administrative projects.
• Help maintain office supplies and coordinate routine office needs.

Team Support

• Work closely with Recruiting, Scheduling, Operations, and Business Development.
• Communicate important information between departments.
• Help create a positive, team-oriented office environment.
• Step in to assist other team members when needed.
• Represent Senior Helpers professionally in every interaction.

What We're Looking For

We are looking for someone who is:

• Warm and welcoming – You genuinely enjoy helping people.
• Highly dependable – Your team can count on you.
• Organized – You can manage multiple priorities without losing track of details.
• A strong communicator – You listen well and communicate clearly and professionally.
• Calm under pressure – You can handle a busy phone line and competing priorities while maintaining a positive attitude.
• Proactive – You see what needs to be done and take initiative rather than waiting to be asked.
• Team-oriented – You understand that we're all working toward one mission.
• Technology comfortable – You can learn and navigate computer systems, email, scheduling platforms, and other office technology.
• Compassionate – You understand that the people calling our office may be dealing with challenging situations involving an aging parent or loved one.

Qualifications

• Previous experience in a receptionist, administrative, customer service, healthcare, or office environment preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to multitask and prioritize effectively.
• Professional phone etiquette.
• Comfortable working in a fast-paced office environment.
• Proficiency with Microsoft Office and general computer applications.
• Previous home care or healthcare experience is a plus, but not required.

What Success Looks Like

Within this role, success means:

• Calls are answered promptly and professionally.
• Visitors and callers feel welcomed and cared for.
• Information gets to the right person quickly.
• Administrative tasks are completed accurately and on time.
• The office stays organized and professional.
• The Receptionist becomes someone the entire team can rely on.
• Clients, caregivers, families, and community partners consistently receive an exceptional experience.

Our Culture

At Senior Helpers of Greater Knoxville, People are our Priority.

We believe in:

Success is All About People – We invest in our people and our team.

Sustainable Growth Matters – We build for long-term success.

Serve with Purpose – We strive to make a meaningful impact every day.

Advocate for Others – We speak up and stand up for those we serve.

If you are someone who enjoys people, takes pride in doing things well, and wants your work to have a purpose, we'd love to meet you.

Compensation & Benefits

• Competitive hourly compensation based on experience
• Medical, dental, vision, and life insurance options
• Paid time off
• Opportunities for professional growth and development
• Supportive, team-oriented work environment
• 24/7 Chaplain Support 
• Opportunity to make a meaningful difference in the lives of seniors, families, and caregivers

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.