Scheduler and Client Service Coordinator

Senior Helpers, a family-owned, in-home personal care agency, is seeking a full-time Scheduler and Client Service Coordinator for its Leesburg, FL office. This full-time, in-office position requires a dedicated professional who is detail, quality and customer-focused. This role is essential to ensuring smooth agency operations and providing high quality and consistent service to our clients and their families.

Responsibilities

• Create, coordinate and manage care schedules for caregivers and clients to ensure timely, efficient and consistent service delivery
• Ensure all client schedules are fully, accurately and appropriate staffed
• Build new client schedules in agency system with attention to detail regarding client care needs, caregiver assignments, and payer billing requirements
• Strategically match care team members with client schedules and care needs
• Quickly and effectively respond to any scheduling conflicts, emergencies and/or caregiver call outs to accommodate client needs
• Serve as point of contact for new clients and families for the execution and gathering of new client onboarding documentation
• Maintain accurate records of client information, schedules, and caregiver availability
• Handle occasional on-call duty as assigned by the agency Director of Operations
• Provide administrative support to the office as required

Requirements

• High school diploma or equivalent; additional education or certifications in healthcare or administration preferred
• Proven experience in scheduling, customer service, and administrative roles
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with scheduling software and Microsoft Office Suite
• Ability to handle sensitive and confidential information with discretion

Benefits

• Competitive compensation
• Medical, dental and vision coverage
• PTO
• Paid holidays
• Opportunity to work in a flexible, supportive, and friendly environment.
• Training and professional development opportunities
• Contribution to meaningful work supporting seniors in the community

About the Company

Senior Helpers - The Villages is dedicated to providing compassionate and reliable in-home care services to adults across Lake, Sumter and Marion counties. Our mission is to enhance the lives of our clients by promoting independence and quality of life through personalized care. Join us and be part of a team committed to making a positive difference every day.