Office Manager

Senior Helpers of Lawrence is seeking a dedicated Office Manager to help expand our world-class in-home supportive care services across Douglas, Leavenworth, and Wyandotte counties. At Senior Helpers, we provide compassionate care that allows seniors to age safely and gracefully in their own homes. We are proud to be part of the first and only national home care franchise certified as a Great Place to Work.

We’re looking for a sharp, detail-oriented, high-energy individual with excellent communication and problem-solving skills. If you are passionate about making a positive impact, thrive in a fast-paced, growth-oriented environment, and value compassion and integrity, this is the opportunity for you!

Caregiver Support:

• Assist with all caregiver recruitment activities, including interviewing, on-boarding, and hiring processes.
• Support caregiver scheduling, training, and orientation to ensure proper staffing and preparedness.
• Create and maintain new hire packets, ensuring all caregiver employment paperwork is completed accurately and filed per company policy.
• Maintain and update the caregiver database, ensuring records remain current and compliant.
• Manage caregiver retention initiatives, including rewards and recognition programs, in partnership with the owner to promote employee engagement and satisfaction.

Client Communications:

• Create and distribute client welcome packets to ensure a smooth on-boarding experience.
• Manage and maintain client records, including information from incoming leads and existing clients, while strictly adhering to HIPAA and privacy regulations.
• Maintain effective communication with clients, family members, caregivers, and other stakeholders involved in client care, ensuring coordination and high-quality service delivery.

Office Operations:

• Answer and screen incoming phone calls in a pleasant, professional manner, including following up on service inquiries.
• Perform a variety of general office functions to support and promote a growing start-up home care business.
• Proactively assist with client scheduling, resolving conflicts to ensure adequate caregiver coverage; finalize and confirm schedules for the next business day and weekends before the end of each shift.
• Support the owner in maintaining regular office hours (9:00 AM – 5:00 PM, Monday through Friday).
• Provide caregiver services as needed to cover open shifts (outside of office hours); overtime pay applies.
• Travel locally (within a 20-mile radius) to visit clients (for assessments) and caregivers (for care plan reviews and monitoring).
• Participate in on-call rotations as assigned.
• Perform additional administrative and office tasks as needed to ensure smooth operations.

Qualifications:

• High school diploma or equivalent required; bachelor’s degree, certifications, or related secondary education preferred.
• Minimum of three (3) years of relevant work experience required.
• Experience in office management, human resources, or healthcare administration preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.
• Strong ability to maintain confidentiality and exercise sound decision-making aligned with company policies and philosophy.
• Prior experience in healthcare or home care strongly preferred.
• Residence in Lawrence, KS or within a 10-mile radius preferred.
• Must possess a valid driver’s license and proof of insurance.
• Background checks and pre-employment screening required.

Reports To: Owner
Job Type: Full-time

Benefits:

• Mileage reimbursement (as applicable)
• Company laptop
• Position available immediately
• Paid Time Off

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.