Overnight & Weekend On - Call Coordinator Knoxville & Surrounding Counties/Part Time)

Overnight & Weekend On-Call Coordinator

Make an Impact When It Matters Most

Join our team as an Overnight & Weekend On-Call Coordinator and play a critical role in ensuring our clients receive the care they need—anytime, day or night. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants flexible, meaningful work supporting both caregivers and families.  This role is a Part-Time position that works 7 Days on and 7 Days off.  There are additional opportunities to work as a Care Team Specialist 2-3 days a week during your off week, if you are interested in the on-call role but need to generate a more full-time income. 

What You’ll Do

• Be the go-to support person for caregivers and clients during evenings, overnight hours, and weekends
• Answer incoming calls and respond quickly to urgent needs
• Fill last-minute call-offs and ensure all client shifts are covered, if unable to find coverage on-call role would gap shift when needed.
• Communicate schedule updates and support caregivers in real time
• Help resolve client concerns with professionalism and empathy
• Document all activity clearly and keep the operations team informed of any major issues

Why This Role is a Great Fit

• Flexible, remote work – support the team from anywhere
• Make a real difference – your work directly impacts quality of care for seniors
• Fast-paced and engaging – no two shifts are the same
• Great for problem-solvers who think quickly and stay calm under pressure
• Ideal for those looking to supplement income or work non-traditional hours

Schedule ( When On-Call )

• Overnight and weekend on-call coverage.  Must be on the computer from 6am to 9am M-F to support our busiest time.  Remaining on-call time is flexible and can typically be handled through the on-call phone.
• Join daily recaps at 9:30am and 3:30pm M-F ( calls last 15-30 minutes ).
• Overnight on-call starts at 5pm M-Th and runs until 9am the following day and 4pm on Friday and runs until 9am on Monday.  

What We’re Looking For

• Strong communicator who is confident on the phone
• Quick thinker with solid problem-solving skills
• Highly reliable and responsive during scheduled on-call hours
• Organized and able to manage multiple situations at once
• Experience in home care, healthcare, or scheduling is a plus (but not required)