OFFICE ASSISTANT AND CAREGIVER

Senior Helpers of Fairfax has an immediate opening for a professional, accountable, reliable, and compassionate Office Assistant with Caregiver experience. Experienced in the healthcare field & or Home Care Services.

Someone with a positive attitude and impeccable customer service skills. This is a Part-time position; we are seeking candidates who not only thrive on helping others but also understand the value of teamwork in a fast-paced environment.

At Senior Helpers of Fairfax, we provide care and comfort at home to seniors. Each of us is a caregiver at heart. Every team member contributes to our mission of delivering exceptional in-home care every day.

Requirements:

Education - High School and above

Technical Proficiency: Skilled in Microsoft Word, Excel, and computer literate

Excellent verbal and written communication skills.

Ability to handle sensitive and confidential information with discretion.

Empathy and understanding of the needs of individuals receiving home care.

Reliable transportation

Caregiver references (2)

First Aid/CPR

Responsibilities:

· Greeting clients and ensuring they feel welcome and comfortable

· Maintaining the front desk area to ensure a tidy and professional environment

· Staying calm under pressure and addressing client concerns as they arise

· Professionally respond to incoming calls, emails, and messages from clients regarding our home care services.

· Assist with scheduling appointments, coordinating caregiver shifts, and managing any changes or cancellations.

· Assist with the caregivers and office staff recruitment process and paperwork

· Fill-in shift when a caregiver calls out, following caregiver responsibilities, and offering transportation to clients when needed

· Maintain accurate records of caregiver interactions, requests, and feedback from clients

· Work closely with care coordinators, caregivers, and other team members to ensure seamless service delivery and effectively address client needs.

· Conduct follow-up calls to ensure client satisfaction and gather feedback for continuous improvement.

· Prepare and process necessary documentation, including service agreements and care plans.

· Adhere to company policies, procedures, and regulatory requirements related to home care services.