Care Manager (Client and Caregiver Services)

Join Our Mission: Senior Care, Only Better.

Senior Helpers® is proud to be ranked the #1 Senior Care Franchise by Entrepreneur Magazine and is a Certified Great Place to Work. We are bringing this award-winning culture to Edmonds, Lynnwood and neighboring areas and need a foundational leader for our high-growth startup.

The Role: A Dual Focus on Clients & Caregivers (Now Hiring!)

This is a high-impact leadership role where you will be the primary bridge between the families we serve and the caregivers who provide that care.

• Client Services, Sales, and Retention: Oversee the entire client intake process, from taking inquiry calls to meeting ambitious conversion targets. Conduct comprehensive needs assessments and reassessments, establishing a systematic visit schedule to ensure high-quality service and client satisfaction.

• Strategic Growth: Drive internal monthly growth consistent with company goals and manage a client retention dashboard to proactively replace lost hours and enhance seniors' quality of life.

• Caregiver Management: Manage caregivers and implement performance improvement and training programs. Deliver onboarding and specialized training (e.g., Dementia, Alzheimer's) developed with leading medical facilities.

• Quality Assurance: Oversee site checks to ensure care plans are implemented correctly and lead morale-boosting programs like "Caregiver of the Month".

• Administrative Leadership: Maintain highly organized physical and electronic files for clients and caregivers, ensuring all documentation is accurate and accessible.

Who You Are

• Certified: Must be a current WA Home Care Aide Certified (HCA-C) or NAC/CNA.

• Experienced: Hands-on home care experience is strongly preferred.

• Leadership: Minimum of two years of proven management experience in a home health or related setting and a Bachelor’s Degree.

• Able to visit clients’ homes in the assigned territory and work out of the Lynnwood, WA office.

Limitless Room to Grow

• Operational Leadership: Direct pathways into Director of Operations or Regional Management roles as we expand.

• Advanced Training: Access to specialized clinical and leadership certifications.

Benefits

• Salary: $23.00-$29.00 per hour full time hourly paid bi-weekly

• Core Benefits: Medical, Dental, and Vision insurance, plus a rewards and discounts program.

• Voluntary Options:  401k, Life Insurance, Disability (Short/Long Term), Critical Illness, Accident Insurance, FSA/HSA and Legal Plan.

About Senior Helpers of Edmonds:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws. 

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