Franchise Operations Manager

Job Title: Franchise Operations Manager

Salary: $105-$110K + quarterly bonus potential

Job Type: Full Time

Overview:

We are seeking a Franchise Operations Manager with Home Care experience to join our team. If you're a passionate and innovative expert in the Senior Care industry with great business consultation skills, then we’d like to hear from you!

The Franchise Operations Manager performs a wide variety of duties to monitor and administer the Senior Helpers Franchise Operations system, including, but not limited to business planning, marketing, operational management, KPI management, and on-going training for new and current owners.

Job Description:

• Serve as an expert and knowledgeable resource providing valuable coaching and consultative services for franchisees.
• Oversee and ensure completion of the day-to-day pre-training task list activities keeping new franchisees on target for training.
• General operations support which includes assistance with organizational charts, financial management, system software integration, industry best practices, hiring and training procedures for staff and caregivers, virtually assist new owners with site selection and licensing requirements, and other start up assistance that may be required.
• Conduct consistent consultation calls after agreement signing until first on-site visit to review topics including but not limited to:
• Blueprint/advertising plan creation and implementation tips.
• Coaching (role play inquiry calls and assessments).
• Creation of business plan and annual budget with benchmark goals.
• Tracking of expenses and leads.
• Conduct one on-site visits for newer and current franchisees.
• Stay current with industry trends and vendor partners.
• Attend trainings and seminars, as needed.
• Monitor all assigned franchisees for compliance.
• Cultivate and preserve franchisee relationships.
• Monitor lead tracking, activity points, and marketing plans.
• Work closely with Operations team members and participate in weekly calls.
• Participate in annual conference and regional trainings, as needed.
• Monitors all assigned franchisees for compliance.
• Other duties as assigned by department supervisor.

Qualifications

• Bachelor’s Degree in Business or related field.
• Previous home care, hospice, or home health experience
• Franchising experience preferred.
• Experience with developing positive relationships and providing excellent customer service.
• Self-starter with strong oral and written communication skills.
• Meticulous attention to detail and organizational skills.
• Tech savvy. Proficient with Microsoft Office applications and other computer software.
• Ability to travel 30- 40% of the time.

What We Offer:

• Competitive pay
• Medical, Dental, Vision insurance with a generous percentage paid by the company
• Flexible Spending Accounts for Health and Dependent care
• Company paid Life Insurance, AD&D, and Short-Term Disability
• Employee Assistance Plan
• Voluntary long-term disability
• 401k with excellent matching
• PTO, Personal Days, Pd. Birthday, Pd. Holidays
• Monthly reimbursement for gym membership
• Education tuition reimbursement

About Senior Helpers

Senior Helpers is a premier provider of in-home senior care services. Founded in 2001 with a vision to help seniors who wish to remain in their homes despite age-related illnesses and mobility challenges,

Senior Helpers has over 300 franchises across the country that have cared for tens of thousands of seniors with a pledge to “provide care and comfort at a moment’s notice.”

Our franchising support team offers fantastic franchise opportunities and support to business owners across the country. In addition, the company has corporately owned and operated locations. Services provided in the in-home care model range from specialized care for those with diseases, such as dementia, Alzheimer’s and Parkinson’s, to personal and companion care to help individuals looking for a little assistance with daily activities.

The company is proud to be named the first national in-home care provider to receive certification as a Great Place to Work for consecutive years since 2019.

In addition, Senior Helpers was recently ranked in Entrepreneur’s Franchise 500 Ranking and appointed to the Healthcare Leadership Council—an exclusive alliance of leading healthcare companies from all health sectors committed to advancing the American healthcare system. Learn more by visiting http://www.seniorhelpers.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.