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Client Services Manager (Developmental Role)

Senior Helpers of Southwest Pittsburgh
Bethel Park, PA
Full Time

or

Objective:           The Client Services Manager will work with the Owner to manage and develop all client services for Senior Helpers within the franchise territory. This is an hourly position. This is a developmental role potentially leading to internal growth and upward mobility

Reports to:       Owner

BENEFITS INCLUDE:

  • 401k
  • Health Insurance including Major Medical
  • Dental Insurance
  • Vision Insurance
  • Short team & Long-term Disability
  • Life Insurance
  • Weekly Bonus structure

Why Join Us as a Care Team Manager?

  • Great Place to Work® Certified
  • Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
  • Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony. 

 

Primary Responsibilities (including, but not limited to):

  • Confirms that clients and their families are satisfied with the Senior Helpers services, and communicates findings to the Owner 
  • Distribution and administration of the client newsletter
  • Coordinates client activities such as field trips and in-home activities, and oversees the lending library 
  • Takes service inquiry calls and follows up with leads to meet revenue goals
  • Seeks opportunities to up-sell and promote added hours through sale of gift certificates and other offerings
  • Supports the Owner in generating up to 20% internal growth each month
  • Has a regular communication process for new clients
  • Introduces caregivers to clients
  • Visits clients as directed by the Owner
  • Responsible for sending out client birthday cards
  • Must be willing to accept an occasional care shift as demand requires
  • Some week end duties may be required
  • Other duties as assigned.

This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned by the franchisee or OD.

Qualifications

  • Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
  • Must have excellent phone skills and follow-up skills with prospects, clients and client families
  • Proactive problem prevention and issue resolution leadership ability
  • Minimum of six months experience in a customer service role
  • Industry experience preferred
  • Bachelor’s degree and one year of related work experience strongly preferred
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook required
  • Ability to learn other software programs quickly
  • Strong verbal communication skills, especially using the telephone
  • Ability to work independently and as part of a team

 

This is not a full list of role responsibilities and is subject to change 

 

 

 

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Senior Helpers of Southwest Pittsburgh
If you have questions, please contact mbaill@hireology.com