Membership Coordinator

Raines Co. - Your Future is Now!

Position Summary: The Membership Coordinator supports the Director of Membership in enhancing member engagement, satisfaction, and retention. This role involves coordinating member events, managing communication, and ensuring seamless member experiences across various platforms and activities.

We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. 

Reports to: Director of Membership

Duties and Responsibilities:

• Assist the Director of Membership with planning, coordinating, and executing member events.
• Attend events to ensure smooth execution and take photography for marketing purposes.
• Create and distribute flyers, brochures, newsletters, and other marketing materials.
• Maintain regular communication with members through email campaigns, newsletters, and social media.
• Manage the club’s social media accounts, including creating posts and analyzing engagement metrics.
• Support the onboarding process for new members by managing applications, CRM entries, and creating membership cards.
• Maintain accurate and up-to-date records of member information.
• Assist with processing member payments and updating payment methods.
• Design, create, and update member forms, including pool passes and other administrative documents.
• Manage member-facing platforms such as the member website, mobile app, and TV portal.
• Collaborate with departments to ensure consistent communication and cohesive member experiences.
• Design and send member email campaigns for club updates, special offers, and event announcements.
• Attend weekly BEO and Sales & Marketing meetings.
• Create BEOs for member and golf events, coordinating with the Sales team to secure event locations.
• Order event and office supplies, such as gift cards, member cards, and equipment.
• Collaborate with vendors and local businesses for partnerships and event support.
• Answer phones, channel calls, and address inquiries.
• Support the Director of Membership with scheduling, vendor invoicing, and administrative tasks.
• Maintain and scan records, including sign-in sheets for fitness and pool areas.
• Greet members and guests visiting the Membership Office.
• Address member concerns and inquiries with professionalism.
• Manage relationships with members, vendors, and local businesses.
• Any and all other duties as assigned.

Skills and Abilities:

• Strong written and verbal communication skills, with attention to grammar, spelling, and punctuation.
• Excellent organizational skills and attention to detail.
• Proficiency in social media management and content creation.
• Strong customer service skills and the ability to address member needs professionally and promptly.
• Knowledge of club amenities, rules, and benefits.

Experience and Education:

• Degree in Hospitality, Communications, Marketing, or related field preferred.
• Experience with tools and platforms such as Canva, Mailchimp, Salto, Members First, Amadeus Salesforce, Microsoft Office, and Jonas (CRM and POS).

Travel:

Less than 25% travel requirement. Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice.

Work Hours and Schedule:

This position may require flexibility in terms of work hours, including some nights and weekends. While the standard work week is typically 35-40 hours, the demands of the role may frequently require additional hours. The specific schedule and hours will be determined at the discretion of the Company based on business needs.

Physical:

Frequent sitting, standing, and moving about the facilities. Handling objects, products and equipment. Using keyboards and other office computer equipment. Occasionally push, pull and lift items weighing up to 25 pounds. Must communicate information and ideas so others will understand. Must observe details at close range.

Other:

Must speak English fluently. Must have excellent written and oral communication skills. Mathematical skills include basic math, budgeting, profit/loss concepts, percentages and variances. Problem solving, reasoning, motivating, organizational and training abilities are often used. Ability to effectively multi-task.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.