Automotive Service Advisor

Scranton GMC Cadillac
Vernon, CT
Full Time
$75,000 – $100,000

Scranton Cadillac GMC in Vernon Connecticut was founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.

Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!

You might know us as a popular Cadillac and GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Cadillac and GMC and used car models. It's also why we offer first-rate Cadillac and GMC service.

Service Advisor responsibilities

Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers

Requirements:

Minimum 1 year experience in a service advisory role
Reynolds & Reynolds experience is preferred but not required.
GM experience a PLUS!
Positive attitude
High volume mentality
CSI focused
Required experience:
Service Advisor, Dealership, Automotive Knowledge: 1 year

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Scranton GMC Cadillac