Automotive Service Consultant

Scott Clark Honda
7025 E Independence Blvd, Charlotte, NC
Full Time

Scott Clark Honda has been serving the Southeast as one of the premier Honda dealers in the Carolinas. Our organization is focused on providing an excellent customer experience, a caring work environment, and a competitive and fun atmosphere. We believe our people are our most important asset. We are in need of Service Advisors to help our clients with their vehicle’s maintenance and repair needs. As a Service Advisor, you will be responsible for identifying, selling, and documenting service, maintenance, and repair work for customers while delivering an excellent customer experience. This is a full-time position with regular and predictable attendance required. Scheduled shifts may include evening hours, weekends, and holidays.

Customer Service Requirements:

Genuine desire for our customers to feel valued and cared for throughout their vehicle service
Able to prioritize and manage tasks according to a set process
Precise attention to detail
Disciplined and self-motivated
Computer proficient

Service Requirements:

Participate fully in required training
Ability to effectively present information and communicate one-on-one and in small group situations to customers and other employees
Meet dealership’s standards for repair and order production
Automotive knowledge and experience a plus
Maintaining Customer Satisfaction scores at or above company standards
Effectively document service concerns and advise customer on necessary and suggested services
Ability to accurately estimate service order pricing
Experience with Reynolds and Reynolds or other service scheduling software a plus
Professional appearance and strong communications skills
Must have a valid driver’s license with a clean driving record
High school diploma or equivalent required, associate’s degree or higher preferred

How We Will Provide the Foundation for Your Success:

Competitive Wages
State-of-the art facilities with the latest equipment
Opportunities for personal and professional growth
401(k) plan with company match
Medical, dental, and vision insurance
Paid time-off
Associate discounts on vehicle purchases, parts and service

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AI Usage Notice

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Scott Clark Honda