BMW of Fairfield - Automotive Technician
Fairfield Automotive is opening a brand new BMW Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics - Do it right or fix it fast. We are Collaborative - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection.
At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time.
We’re building a world-class home - we think it will be the nicest BMW Center in Northern California, equipped with state-of-the-art employee and guest amenities, including an in-house workout facility for our employees. Our organization is a place with limitless advancement opportunities...if you’re looking for a home, not just a job, we hope you will consider BMW of Fairfield.
A competitive compensation package that rewards high-performers
Employee pricing and incentives
401(k) with company match
Medical, Dental, and Prescription coverage - active on the 1st following 30 days of employment
Company-paid Life Insurance
Fully equipped workout gym on-site
Paid time off
The Service Technician is responsible for troubleshooting vehicle issues and fixing them; well-versed in complex mechanical and electrical systems of vehicles; excellent problem-solving abilities; must be a good communicator, able to explain to customers issues with their vehicle; at all times providing an exceptional customer experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The successful candidate will do the following:
Punctual and regular attendance.
Inspect vehicle engines and mechanical/electrical components to diagnose issues accurately.
Service vehicles in a timely manner for routinely scheduled maintenance in accordance with dealer and manufacturer recommendations; aiming to extend vehicle functionality and longevity.
Repair or replace broken or dysfunctional parts and fix issues.
Communicate all repair order issues and estimated repair times via ASR to keep all pertinent parties up to date on vehicle repairs.
Inform the Shop Foreman of difficulties with repairs and the need for additional repairs.
Comebacks: limit comebacks to less than two percent as defined by the shop foreman.
Self-development: attend training seminars, shop meetings, and service schools.
Customer Relations: attentive to customer needs and responsive to customer inquiries where appropriate.
Team Effort: demonstrate a concern for meeting team/departmental needs through activities such as accepting overtime, following up on needed parts, helping other technicians, and training apprentices.
Productivity: achieve an average productivity rate as defined by the shop foreman.
Efficiency: maintain a minimum efficiency rate as defined by the shop foreman.
Practice safe work habits, follow the company’s safety policies and use personal protective equipment as required.
Provide complete stories in DMS on all jobs.
Perform other duties as may be assigned by management.
Adhere to the Company’s Core Values of Competitive, Consistent, Adaptable, Respectful, and Empathetic.
Required Skills and Knowledge:
Must maintain a positive and enthusiastic attitude in all that we do.
Demonstrate high character and achieve high results.
Must maintain a professional appearance and provide friendly customer service.
Maintain effective team member relations.
Ability to maintain emotional control in stressful situations.
Must be able to read, interpret and transcribe data in order to maintain accurate records.
Familiar with current technical developments and products, and the ability to stay current with technical bulletins and product updates.
Exceptional attention to detail and follow-through.
Able to use/learn to use: ASR, dealer DMS system, technical software, and manufacturer's diagnostic equipment as required.
Ability to adapt and support new processes and changes to help in employee and customer satisfaction.
Must maintain a clean, safe working environment at all times.
Possess an outstanding work ethic.
Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.
Education, Experience, and Certification:
High School Diploma or equivalent work experience.
Prior experience as an automotive technician or thorough technical training. Mechanical skills must be sufficient to diagnose and repair given sufficient product training. Ability to provide a tech school/training completion certificate.
The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
The self-concept of professionals should be coupled with concern for quality service and customer satisfaction.
A complete and up-to-date set of tools.
Must possess and maintain a valid driver’s license.
Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Ability to drive manual transmission vehicles.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Adequate physical ability including sufficient manual dexterity to operate hand tools, machinery, computers, diagnostic tools, and other shop machines in order to perform the required job functions.
Visual acuity to see details of objects that are less than a few feet away. Requires extended visual inspections of work area and components, as well as reading and entering information on computer screens.
Must be able to sit or stand in a stationary position for extended periods of time.
Adequate physical ability to maneuver inside, outside, and under a vehicle as required for diagnosis and repair.
Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.
Requires frequent lifting and carrying items weighing up to 50 pounds unassisted.
Ability to work in extreme weather conditions in both summer and winter.
Regular, punctual attendance is required.
BMW of Fairfield is an Equal Opportunity Employer
Pay Range: $96,000.00 - $144,000.00
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