Front Office Manager

About AC Hotel Chesterfield

At AC Hotel Chesterfield, we believe that perfection is found in the details. Our stylish, modern hotel provides an experience designed for the discerning traveler, combining sleek design, exceptional service, and a dedication to warm, memorable hospitality. We’re seeking a Front Office Manager who shares our passion for creating seamless guest experiences and fostering a culture of excellence.

Position Summary

As the Front Office Manager, you will lead the Front Office team in delivering exceptional service from check-in to check-out. You will oversee daily operations, ensure guest satisfaction, manage team performance, and maintain AC Hotels’ brand standards. This role requires strong leadership, problem-solving skills, and a commitment to delivering polished, attentive hospitality.

Key Responsibilities

• Supervise and manage all Front Desk operations, ensuring smooth, efficient, and welcoming service.

• Train, mentor, and schedule front desk staff to ensure exceptional performance and compliance with brand standards.

• Handle guest requests, inquiries, and concerns with professionalism and empathy.

• Manage daily reporting, billing, and auditing tasks to ensure accuracy and accountability.

• Coordinate with housekeeping, engineering, and other departments for seamless guest experiences.

• Uphold Marriott’s and AC Hotels’ service and appearance standards, ensuring brand consistency.

• Monitor and manage guest satisfaction scores and implement service improvement initiatives.

• Assist with hiring, onboarding, and performance evaluations for Front Desk staff.

• Respond to emergency situations calmly and effectively, ensuring guest and employee safety.

• Serve as Manager on Duty (MOD) as assigned.

Qualifications

• Minimum 2–3 years of front office supervisory or management experience in a hotel environment (Marriott experience preferred but not required).

• Strong leadership and team-building skills.

• Excellent verbal and written communication abilities.

• Proven track record of delivering high-quality guest service.

• Ability to work a flexible schedule, including evenings, weekends, and holidays.

• Proficiency with hotel management systems (Opera or similar PMS preferred).

• Commitment to upholding AC Hotels’ modern, design-focused brand standards.

• Problem-solving mindset and ability to make sound decisions quickly.

What We Offer

• Competitive salary and benefits package.

• Opportunities for professional growth within our hotel and wider management company.

• A supportive, collaborative team environment.

• Discounts on hotel stays within the Marriott family of brands.

• The chance to help shape a premier hospitality experience in Chesterfield.