Receptionist / Front Desk Associate

Position Summary:

The Receptionist is responsible for providing a warm, professional welcome to members, guests, and visitors while supporting the daily administrative needs of the Club. This position serves as a key point of contact and helps ensure smooth communication between members, staff, and management.

Essential Duties:

• Greet and assist members, guests, and visitors in a friendly and professional manner.
• Answer and direct incoming phone calls and emails.
• Respond to basic member questions and direct inquiries to the appropriate department.
• Manage the front desk and maintain a clean, organized reception area.
• Assist with member check-ins, reservations, and appointments as needed.
• Receive and distribute mail, packages, and deliveries.
• Assist with administrative tasks such as filing, data entry, copying, and scanning.
• Maintain accurate member and visitor information.
• Assist with Club events and other administrative projects as needed.
• Follow Club policies and maintain confidentiality of member information.
• Provide excellent customer service and promote a positive Club experience.

Qualifications:

• High school diploma or equivalent preferred.
• Previous customer service or receptionist experience preferred.
• Excellent communication and organizational skills.
• Professional appearance and positive attitude.
• Comfortable using computers, email, and basic office software.
• Ability to multitask and work effectively in a fast-paced environment.
• Must demonstrate discretion and professionalism when working with members and confidential information.