Service Manager

San Marcos Chrysler Dodge Jeep Ram in San Marcos, Texas is looking for a qualified Full-Time Service Manager to become part of our team! We strive to treat our staff and customers like family, and with a variety of opportunities for professional growth, San Marcos CDRJ is an excellent place to work!

Responsibilities:

• Assists Fixed Operations Director with day-to-day operations.
• Run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
• Understanding and compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Manages department performance, efficiency, and productivity control.
• Other tasks as assigned.

Requirements:

• 5+ Years Dealership Experience (Service).
• 3+ Years Management Experience.
• Strong Industry Knowledge.
• Preferred Stellantis & Dealertrack DMS experience
• Maintains professional appearance.
• Must be willing to work Saturdays.
• High School Diploma
• Must be flexible with schedule changes.
• Must be flexible in accepting assignments of various support tasks in a frequently changing work environment in an often-fast paced workplace with tight deadlines.
• Strong computer & multi-tasking skills
• Must be highly organized, detail oriented, dependable, and self-motivated.
• The ability to work under pressure and handle stress.
• Must be able to communicate effectively with dealership staff & management.

• All applicants must complete a background check, driving record, and may be required to complete a pre-employment drug test.

Benefits:

• Bonus opportunities available
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance
• Supplemental Insurance