Automotive Service Advisor

Sanderson Ford
6400 N 51st Ave., Glendale, AZ
Full Time

As a Service Advisor at Sanderson Ford, you’ll be the first point of contact for customers: listening to their needs, scheduling service, and helping ensure a smooth repair process. You’ll be part of a dealership that values its history, its people, and its commitment to serving customers and the community. A consistent winner of the President’s Award, Sanderson Ford is Ford’s most awarded dealership for customer service and was built by service. If you’re committed to quality service, don’t hesitate to apply!

Benefits

Competitive Pay
Flexible Working Hours
New & Used Vehicle Purchase Discounts
Service & Parts Discounts
Health Insurance
Dental & Vision Coverage
Life Insurance
Disability Coverage
PTO & Sick Leave
401(k) Retirement Plan
Paid Vacation
Paid Holidays
Provided Uniforms
Contact Us for Details!

Responsibilities

Greet customers promptly and professionally
Gather customer and vehicle information
Accurately document vehicle symptoms as described by the customer
Recommend maintenance based on vehicle age, mileage, and service history
Prepare clear and accurate repair estimates
Establish follow-up times and maintain active communication with customers
Monitor vehicle progress throughout the day and provide timely updates
Ensure final invoices match completed repair order work
Explain all repairs, services, and charges to customers

Requirements

Minimum 3 years of experience in a service department
Previous Ford dealership experience is a plus
Strong automotive knowledge and problem-solving ability
Proven track record of exceptional customer service
Experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
Energetic, positive, and professional attitude
Commitment to a long-term career with a growing organization
Strong computer skills and willingness to learn new systems
Ability to lift 50 lbs and stand for extended periods
Ability to thrive in a fast-paced environment
High school diploma or equivalent
Ability to pass background and drug screening

Sanderson Ford is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Sanderson Ford