Director of Rooms
- Sanctuary Hotel
- 132 W 47th St, New York, NY
- Full Time
- $90,000 – $115,000 a year
Director of Rooms | The Sanctuary Hotel New York
Luxury lifestyle boutique | Midtown Manhattan | On-site
The opportunity
The Sanctuary Hotel New York is looking for a Director of Rooms to own the entire guest-facing experience at our luxury lifestyle property. If you're a polished, hands-on leader who's at your best on the floor, and you know personalized service is what separates a great boutique hotel from a nice one, this is your seat at the table.
Please note: This role requires prior Director of Rooms experience at a hotel. We're not able to consider candidates without it.
What you'll lead
- Front Office, Housekeeping, Guest Services, and Rooms Operations
- Service standards, guest satisfaction scores, and online reputation
- Labor controls, scheduling, payroll, and departmental budgets
- Training programs and SOPs that build a strong service culture
- VIP arrivals, guest recovery, and escalations, handled with poise
- Close collaboration with Engineering, F&B, and Sales
- Performance and profitability, partnering directly with executive leadership
What you bring
- 2+ years as Director of Rooms (required), or senior Rooms Division leadership in a luxury or lifestyle hotel
- Full-service hotel experience (required)
- 5+ years in upscale hospitality, ideally boutique (preferred)
- A visible, hands-on leadership style with real floor presence
- Forbes-level attention to detail and a gift for guest personalization
- Strong operational, financial, and team development skills
- Comfort leading in the pace of New York City hospitality
Compensation and benefits
- $90,000 to $115,000 per year
- Health and dental insurance
- Paid time off