General Manager Hotel

Sanctuary Hotel NYC is looking for a General Manager with true upscale boutique hotel experience. This role leads all hotel operations and ensures the property maintains its boutique, lifestyle feel in the heart of Midtown. The right leader thrives in guest-facing environments, understands NYC hotel dynamics, and knows how to elevate service moments in a fast-moving boutique hotel. 

Sanctuary Hotel is seeking an experienced and dynamic General Manager Hotel to lead our team in New York, NY. This leadership role requires a passionate professional dedicated to delivering exceptional guest experiences, driving operational excellence, and fostering a positive work environment. The successful candidate will be responsible for overseeing all aspects of hotel operations, ensuring the highest standards of service, and promoting the growth and profitability of the property.

Responsibilities

• Oversee day-to-day hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Develop and implement strategic plans to enhance guest satisfaction and increase revenue.
• Monitor financial performance, analyze budgets, and control expenses to meet targets.
• Lead, mentor, and motivate hotel staff to achieve high levels of performance and professional development.
• Ensure compliance with health, safety, and regulatory standards.
• Build and maintain strong relationships with guests, vendors, and local community partners.
• Identify opportunities for continuous improvement in services and operational efficiency.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years experience in hotel management or a similar leadership role.
• Proven track record of driving profitability and managing large teams.
• Excellent communication, organizational, and problem-solving skills.
• Strong knowledge of hotel management software and industry trends.
• Ability to work flexible hours, including weekends and holidays as needed.

Benefits

• Competitive salary ranging from $125,000.00 to $175,000.00 per year.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Paid time off and holiday pay.
• Opportunities for professional growth and development.
• Employee discounts on hotel services and amenities.

About the Company

Sanctuary Hotel is a renowned hospitality provider located in the heart of New York, NY. Committed to creating memorable guest experiences, we pride ourselves on exceptional service, elegant accommodations, and a warm, welcoming atmosphere. Our team is dedicated to excellence and innovation, making Sanctuary Hotel a premier destination for travelers and a rewarding place to grow your career.

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The Sanctuary Hotel is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

The Sanctuary Hotel is an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.