Experienced Office Administrator

Education

• High school diploma or GED (minimum)
• Associate or bachelor’s degree in business, accounting, or management is preferred by many dealerships

Experience

• 2–5 years of automotive dealership experience
• Experience in:
  • dealership administration
  • office management
  • accounting 
  • BDC Call Center 
  • customer service
  • service department operations

Common Skills Required

• Strong organizational and multitasking skills
• Communication and customer service skills
• Accounting and bookkeeping knowledge
• Attention to detail and compliance management
• Scheduling and workflow coordination

Software Knowledge

• CDK Global
• Reynolds & Reynolds
• Dealertrack
• Microsoft Excel and Office Suite
• DMV/EVR systems for registration and title processing

Daily Responsibilities

• oversee all Service department accounts 
• process dealership paperwork
• Outbound/Inbound Customer calls 
• coordinate with sales and service departments
• maintain compliance with dealership standards 

Helpful Certifications

Not always required, but helpful:

• bookkeeping/accounting certification
• dealership accounting training
• manufacturer dealership certifications
• HR or office management training