Automotive Warranty Administrator CDJR

Job Summary

As an Automotive Warranty Administrator, you will be responsible for reviewing and processing warranty claims in a timely and accurate manner. You will ensure compliance with all manufacturer and company guidelines and play a vital role in optimizing warranty reimbursement and efficiency.

Key Responsibilities:

• Accurately process warranty claims according to manufacturer and dealership policies.

• Review repair orders to verify warranty coverage and documentation.

• Submit claims to manufacturers and follow up on unpaid or rejected claims.

• Reconcile warranty receivables and assist with auditing and reporting.

• Maintain knowledge of current manufacturer warranty programs and changes.

• Coordinate with service advisors and technicians to ensure proper documentation.

• Respond to manufacturer inquiries regarding warranty claims.

• Keep detailed records of all warranty work and communications.

Requirements:

• Minimum 2–3 years of experience in automotive warranty administration.

• Strong understanding of manufacturer warranty guidelines (e.g., Ford, GM, Toyota, Dodge, Jeep, etc.).

• Proficient with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack etc.).

• Excellent attention to detail and organizational skills.

• Ability to work independently and as part of a team.

• Strong communication and problem-solving skills.

• High school diploma or equivalent; additional certifications a plus.

Preferred Qualifications:

• Experience working in a high-volume dealership environment.

• ASE or OEM certifications related to service or warranty administration.

Benefits:

• Competitive salary and performance-based bonuses

• Health, dental, and vision insurance

• 401(k) with employer match

• Paid vacation and holidays

• Opportunities for professional development and advancement