Service Manager

Salt Lake Valley Auto Group is currently accepting applications for a Service Manager at our GMC Buick location. 

Description of the role:

The Service Manager at Salt Lake Valley Buick GMC in South Salt Lake plays a crucial role in overseeing the efficient operation of service and maintenance activities within the company.

Responsibilities:

The Service Manager is responsible for managing the service team, ensuring excellent customer service, overseeing service operations, resolving customer complaints, and maintaining service quality standards.

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Requirements:

The ideal candidate for this position should have previous experience in service management, exceptional communication skills, strong leadership qualities, and the ability to multitask effectively.

• A minimum of 3 years of experience as a service manager or with General Motors is required
• Strong focus on providing excellent customer service
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

Benefits:

Some of the benefits of this position include competitive compensation, room for growth within the company, medical, dental, holiday, vacation, 401(k), and the opportunity to work with a dedicated team.