Product Concierge Specialist/ Sales Consultant Trainee

Product Concierge Specialist/Sales Consultant Trainee

Become a Rusnak! Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.

About the Role

Our Audi dealership in Westlake is seeking Product Concierge Specialist/Sales Consultant Trainee. In this role, you will contribute to the success of Rusnak Automotive Group by ensuring that customers begin their ownership experience with full knowledge of their vehicle’s operation and providing key assistance to management and the sales department and actively coordinates vehicle tracking.

Compensation: $20.00/HR. - $22.00/HR. 

*Compensation will be based on experience and skill level.

Benefits:

• Professional Development
• Competitive Pay
• Comprehensive Health Coverage (Medical, Dental, Vision, Life, LTD)
• Employee Assistance Program
• 401(k) Retirement Plan
• Sick Pay, Vacation, and Holiday Pay
• Employee Wellness Program
• Flexible Spending Account
• Employee Referral Bonus Program
• Employee Discounts/Perks

Responsibilities

Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models

• Ensures that vehicle has met all pre-delivery checklist requirements.
• Programs personalized settings prior to customer delivery.
• Sets expectations for length of delivery of vehicles.
• Assesses customer knowledge and priorities to personalize delivery for every customer experience.
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
• Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
• Resolves customer inquiries for vehicle technology issues.
• Directs customers to additional information resources.
• Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
• Utilize CRM daily to assist in responding to new leads promptly.
• Follow-up with “Lost Sale” prospects to ensure satisfaction.

Consistently Provides Assistance to Customers in Service Waiting Areas

• Assists customers at the service drive with vehicle inquiries.
• Visits the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights with customers.

Efficiently and Effectively Trains Team Members on Key Vehicle Technologies

• Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
• Answers product questions on the telephone and during walk-ins.
• Troubleshoots vehicle technology features.
• Troubleshoots vehicle system features.

Effectively Assists Management in Department Scheduling, Planning and Customer Service

• Assists in directing and scheduling of all department employees, ensuring proper staffing at all times.
• Actively shares responsibility with the sales manager for planning and leading sales meetings.
• Regularly attends managers meeting and assists in preparation.
• Assists (GSM) or (SM) with proactive planning and implementation of various projects.
• Ensures that dealership policies and procedures are followed by salespeople.
• Provides administrative support as needed for the Sales department.

Effectively Assists Sales Department in Vehicle Tracking

• Reports all new and used sold vehicles to MFR.
• Arranges all vehicle transportation to the customer as needed.
• Ensures consistent follow-up with customers after a vehicle is sold.
• Updates all new and used vehicle inventory consistently and in a timely manner.
• Regularly stocks vehicles in ADP in a timely manner.

• Assists the Sales department by providing exceptional customer experience.
• Actively shares responsibility with sales consultants in following proper follow-up procedures as required by Dealership.
• Promptly and professionally greets all guests that enter the Dealership according to “The Rusnak Standard”.
• Assists the Sales department with overflow of walk-ins and ensures all guests are assisted by directing them to the appropriate person or location.
• Ensures that dealership policies and procedures are followed within all transactions conducted.
• Provides administrative support as needed for the Sales department such as with phone calls, follow-up documentation, etc.
• Proactively becomes highly proficient with all brand product knowledge.
• Completes brand training and is certified at the end of each fiscal quarter.

Qualifications

• Experience Desired: A minimum of 1 year in position of Customer Service or similar positions in Automotive, Retail, Sales, Hospitality industries.
• Desired: Minimum of 1 years in position of Sales Assistant or similar positions in Automotive, Retail, or Sales Industries
• Current California Driver License with clean Department of Motor Vehicle driving record.
• Required: Current California Sales License.
• Good verbal and written communication skills 

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, ethnicity, color, religion, creed, national origin, ancestry, sex, pregnancy (including childbirth, breast feeding and related medical conditions), age, disability, citizenship status, veteran and uniform service member status, protected medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain required employment statistics on applicants.

The Company will provide a reasonable accommodation for any known physical or mental disability of a qualified individual to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. Please inform the Company’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.

Please provide complete information. An incomplete application may affect your consideration for employment.