Service Advisor

Description of the role:

The Service Advisor at Rowe Ford Sales will be responsible for providing excellent customer service to clients bringing in their vehicles for maintenance or repairs. The main goal is to ensure customer satisfaction and maintain high-quality service standards.

Responsibilities:

• Interact with customers to determine their needs and provide appropriate service recommendations
• Coordinate with the service team to schedule appointments and manage work orders
• Communicate with customers regarding service progress, estimated completion times, and any additional needs
• Ensure accurate documentation of services provided and pricing information
• Handle customer inquiries and resolve any complaints or issues in a professional manner

Requirements:

• Prior experience in a customer service role, preferably in an automotive service setting
• Strong communication skills and ability to build rapport with customers
• Knowledge of automotive maintenance and repair procedures is a plus
• Ability to multitask and work in a fast-paced environment
• High school diploma or equivalent

Benefits:

• Competitive compensation ranging from $85,000.00 to $125,000.00 per year, paid weekly
• Health, dental, and vision insurance options
• 401(k) retirement plan
• Paid time off and holidays
• Career advancement opportunities

About the Company:

Rowe Ford Sales is a reputable dealership located in Westbrook, ME, providing a wide range of automotive services to customers. We are dedicated to employee success and customer satisfaction, offering a supportive work environment and opportunities for growth within the company.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at Rowe Ford, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities & we prioritize promoting from within
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality 

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude 

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.