Service Advisor

Ronnie Watkins Ford, Inc
101 George Wallace Drive, Gadsden, AL
Full Time
$50,000 – $70,000 a year

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments. They may also set up loaner/rental cars and verify insurance before service is scheduled.

Ronnie Watkins Ford has a highly awarded service department with very loyal customers and a lot of business! This is a rare opening to join our team!

Service Advisor Compensation and Benefits:

Competitive Pay
Christmas Bonus
5 Day Work Week
Health, Dental and Vision Insurance
Paid Vacation
401(K)

Service Advisor Responsibilities:

Greet customers promptly
Obtain accurate customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Service Advisor Requirements:

Previous experience is a plus but not a necessity
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

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Have you previously worked at a Ford dealership? If yes, please list what dealership.

AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Ronnie Watkins Ford, Inc