Hotel Sales & Front Office Manager

Hotel Sales & Front Office Manager

Holiday Inn Express & Suites

Alexandria, MN

What's in it for you?

• Competitive compensation package with bonus plan
• Hotel discount at locations worldwide
• Paid time off and holiday pay incentives
• Professional development and growth opportunities
• 401(k) available for all associates
• Full benefit options available (medical, dental, and vision insurance)

About this job:

ROI Hospitality is looking for an energetic, positive, tenacious Sales Manager to plan sales strategies and increase revenue/occupancy levels at our Holiday Inn Express & Suites Alexandria.  This dual role will also act as Front Office Manager and assist the General Manager with the supervision of the Front Desk.

Sales Responsibilities:

• Solicit, sell, and promote hotel to both group and transient customers.
• Work closely with the Regional Director of Sales and General Manager to maximize revenue and total occupancy.

• Assist in the overall success of hotel operations and revenue management practices.
• Perform telemarketing calls, outside sales calls, sales blitzes & written correspondence to solicit business.
• Create effective sales proposals and conduct property site tours for prospective clients.
• Negotiate and generate contracts to achieve maximum profit potential while satisfying client needs.
• Cultivate and maintain positive client relationships to promote repeat and referral group business.
• Maintain an active sales pipeline with a targeted goal of 60+ qualified in-person, telephone, or written correspondence sales calls every two weeks; Participate in Regency’s SalesRev Program.
• Manage hotel advertising and social media campaigns.
• Perform administrative duties including updating sales CRM system, producing sales and activity reports, maintaining account and contact information, entering tentative/confirmed room blocks.
• Represent the hotels at conventions, tradeshows, and networking events.
• Maintain awareness of trends in the marketplace, strengths/weaknesses of the competition and product/service knowledge.
• Be a team player and an active contributor to hotel operations; Assist with special projects as assigned.

• This position will require occasional travel within the hotel market.

Front Office Responsibilities:

• Manage the front desk department and oversee hiring, training, and scheduling staff.
• Ensure the front desk is run in a professional manner in accordance with management company and hotel policies.
• Assist the front desk during busy periods and staff shortages, including nights and weekends.
• Ensure the efficient operation of the hotel in the absence of the General Manger.
• Assist with budgeting, forecasting and inventory controls.

Qualifications:

• Candidate must have 3+ years of hotel sales experience.

• Highly motivated and target driven with a proven track record in closing sales.
• Prefer previous experience with hotel sales and IHG PMS systems (Opera, Hotel Key, Merlin, Delphi).
• Exceptional relationship management, time management and organizational skills.
• Positive, team focused and guest service centered attitude.
• Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
• Skilled in Microsoft suites of products (Word, Excel, Outlook).
• Professional demeanor and appearance.