Hotel General Manager, Holiday Inn Express and Suites

Hotel General Manager

Holiday Inn Express and Suites, Rhinelander, WI 

What's in it for you?

• Competitive compensation package with bonus plan
• Hotel discount at locations worldwide
• Paid time off and holiday pay incentives
• Professional development and growth opportunities
• 401(k) available for all associates
• Full benefit options available (medical, dental, and vision insurance)

About this job:

ROI Hospitality is looking for an experienced, energetic, positive, and tenacious General Manager to lead the operation of our Brand New Holiday Inn Express and Suites in Rhinelander, WI. 

ROI Hospitality team members are passionate about their work and like to have fun! In this role, you will work closely with the ROI regional leadership team and help hire, train and develop all team members, and ensure that the hotel is operated in a courteous and professional manner.  If you want to have fun, be valued, and make a difference…apply today!

Essential Duties and Responsibilities:

• Hire, Train, and direct all managers and hourly staff.
• In charge of hiring and training personnel.
• Maximize revenue by monitoring ADR & occupancy compared to budget.
• Exhibit unmatched customer service skills and a positive attitude with team and customers.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.
• Be in the public areas during peak times greeting guests and helping as needed.
• Conduct weekly staff meetings.
• Adherence to budgets, monthly forecasting, and inventories.
• Review and process invoices.
• Manage guest complaints at the hotel though hotel review sites (Medallia)

Front Desk

• Manage front desk staff schedules.
• Assist Front Office Management with the supervision of the Front Desk and ensure it is run in a professional manner in accordance with the management company and hotel policies.
• Assist the front desk staff during busy periods and staff shortages.

Food & Beverage 

• Maintain food and beverage cost control processes and procedures
• Adhere to and maintain all health department rules and regulations.
• Perform regular inventories.
• Food Safety Certification provided during on the job training
• Follow all IHG Brand Standards related to food preparation and proper display during hours of breakfast operation

Qualifications:

• Minimum 5 years of Hotel Management Experience with Limited Service brands, IHG experience preferred 
• Strong communication skills and experience leading a team and execute budget and expense parameters.