Business Development Representative
1000 E Belvidere Road, Grayslake, IL
Full Time
1000 E Belvidere Road, Grayslake, IL
Full Time
Position Overview
The Service BDC plays a critical role in managing inbound and outbound communication with service customers. This position is responsible for handling incoming calls, setting appointments, performing follow-up activities, and supporting CSI (Customer Satisfaction Index) efforts to ensure every customer receives a five-star experience.
If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
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Answer all incoming service calls promptly and professionally
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Schedule and confirm service appointments
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Perform outbound calls for appointment reminders, follow-ups, and declined service opportunities
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Conduct CSI follow-up calls and address customer concerns
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Re-engage inactive customers and support retention efforts
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Maintain accurate customer records in CRM
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Coordinate with Service Advisors and Service Manager to ensure smooth workflow
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Meet or exceed daily, weekly, and monthly performance goals
Qualifications
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Previous BDC, call center, or automotive service experience preferred
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Strong phone presence and communication skills
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Customer-service oriented with a positive attitude
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Comfortable with outbound calling and follow-up
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Ability to multitask in a fast-paced environment
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Basic computer and CRM proficiency
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Strong organizational skills and attention to detail
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If you have questions, please contact dbrasil@cityautogroup.com