Service Writer

Riverton Elko Chevrolet GMC
Elko, NV
Full Time

Riverton has been in business since 1922, and has served the Elko area in Nevada since 2001. We're a family-oriented organization, offering our employees work life balance, a fun work environment, and competitive pay packages. We're deeply embedded in our community and support numerous local organizations and sports teams.

We're always looking for qualified, enthusiastic individuals to join our team. If you're interested in working for us, we'd love to meet you!

What We Offer

Medical, dental, and vision insurance
401K Plan
Vacation time
Opportunities for advancement
Work life balance
Competitive pay plans
Relocation bonus when applicable

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

Bilingual (English/Spanish) preferred, but not required
High school diploma or equivalent
Valid driver’s license and clean driving record
Automotive service advisor experience
Ability to effectively communicate over the phone
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Riverton Elko Chevrolet GMC