Diesel Technician V - Journeyman

Company Introduction: 

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Diesel Technician - Journeyman with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.

BENEFITS WE OFFER: 

• Union benefits package.
• Opportunities for professional development.
• Positive and team-oriented work environment.
• VERY COMPETITIVE PAY! 
• Generous Personal Time Off Plan (PTO) + Holidays 
• Medical and Dental Coverage 
• Defined Benefit Plan 
• Employer Paid Basic Term Life and AD&D Coverage 
• Employer Paid Long Term Disability Insurance 
• Union Disability plan
• Employee Assistance Program 
• Red Wing Shoe Safety Footwear Program 
• Annual Tool Reimbursement Program 

Position Summary:

We are seeking two experienced Diesel Technician - Journeyman to join our First Shift team. This is a union position that offers competitive benefits and a supportive work environment. To perform both engine and chassis repairs on primarily Kenworth trucks, but also Peterbilt, International, Freightliner, vocational vehicles, and other makes. The scope of the job includes diagnosis, troubleshooting, and writing detailed stories for documentation purposes in addition to the physical work done on the truck.

Essential Position Functions/Responsibilities

• Perform routine and complex vehicle repairs with precision and efficiency.
• Diagnose issues and develop effective repair plans.
• Collaborate with other team members to ensure high-quality service.
• Maintain a clean and organized workspace.

• Provides technical services to vehicles and equipment.
• Reads job order and observes and listens to vehicles in operation to resolve malfunctions and plan work procedures.
• Follows checklists to ensure all critical parts are examined.
• Coordinates with warranty administrators to ensure maximum profit recapture, including answering questions after repair and tagging warranty parts for return.
• Adheres to manufacturer’s policies and procedures as they relate to labor operations, time, and repair order documentation.
• Maintains designated workspace in an organized and clean manner.
• Completes all work according to the applicable safety requirements and published procedures.
• Properly completes all work assigned by service manager/advisor and test drives vehicles to verify that issues are fixed.
• Participates in technical training assigned by management.
• Ensures customer vehicles are returned at the same level of cleanliness prior to being serviced.
• Makes every effort to achieve production objectives set by management.
• Examines protective guards, loose bolts, and specified safety devices on trucks and adjusts as needed.
• Develops and maintains friendly and courteous relationships with customers, visitors, and coworkers.

Education & Essential Qualifications: 

• Journeyman status with relevant certification.
• Requires at least SIX years of Heavy-Duty truck diagnostic and repair experience.
• Previous dealership experience preferred but not required.
• Strong diagnostic and problem-solving skills.
• Commitment to safety and customer satisfaction.

• High School Diploma or GED
• Possesses own tools

Skills:

• Strong written and verbal communication skills
• Customer service skills to ensure friendly and professional interactions with customers

Key Attributes/Characteristics:

• Honest, dependable, organized & resourceful
• Must be self-motivated and professional
• Dedication to teamwork and collaboration
• Must have the desire to provide strong customer service
• Independent thinking

Preferred Qualifications:

• ASE certification
• CDL certification

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must be able to regularly lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, depth perception, peripheral vision, color vision and ability to adjust focus.
• The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach.
• The employee is frequently required to stand, walk, sit, stoop, kneel, crouch, or crawl and talk and hear.
• The employee is often required to climb and occasionally required to balance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration.
• The employee may be exposed to fumes or airborne particles.
• The noise level in the work environment is usually moderate and occasionally loud.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organization requirements as necessary.

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.