Service Advisor

The responsibilities of a Service Advisor include greeting customers, listening to their needs, asking probing questions to gather information about their concerns, making mileage/schedule and need based repair and maintenance recommendations, creating quotes, selling work, communicating with technicians and guests, setting realistic time expectations, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Richmond Ford Family where we value service to each other as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay ($85-120k annually)

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Determine if visit falls under Warranty, Customer Pay, or Internal billing

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

• Function as a member of the team, helping co-workers with their guests whenever they are occupied or away from the desk.

Service Advisor Requirements:

• Positive, friendly "can-do" customer service attitude

• Previous experience at a Ford dealership is a plus

• Ability to identify and solve problems quickly

• Knowledge of automobiles and/or sales and/or customer service experience helpful 

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• High energy personality 

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work and Multi-task in a fast-paced work environment

• Basic computer skills

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.