Automotive Warranty Administrator – Ford Dealership

About Richmond Ford

Join Richmond Ford, a family-owned dealership with over a century of service in the Richmond community. Recognized as one of the Richmond Times-Dispatch's Top Workplaces since 2018, we pride ourselves on our commitment to excellence, both in customer service and employee satisfaction. Our accolades include:

• Ford President’s Award recipient every year since 2006, highlighting our dedication to customer satisfaction.

• DealerRater's Dealer of the Year for Virginia, acknowledging our outstanding customer reviews.

• Salute to Dealers Award from Ford, recognizing our exceptional community involvement.

• Time Magazine Quality Dealer Award nominee, celebrating our leadership and commitment to the automotive industry.

At Richmond Ford, we're more than just a dealership; we're a team driven by our core values and a mission to serve our community with integrity and excellence.

Position Summary

As an Automotive Warranty Administrator, you'll play a pivotal role in our service department, ensuring all warranty claims are processed accurately and efficiently. Your attention to detail and knowledge of manufacturer guidelines will help maintain our reputation for excellence and customer satisfaction.

Key Responsibilities

• Warranty Claim Management:

  • Prepare, review, and submit warranty claims to Ford Motor Company, ensuring compliance with all manufacturer policies and procedures.

  • Monitor claim status and follow up on unpaid or rejected claims, making necessary corrections and resubmissions.

  • Maintain detailed records of all warranty transactions, including claim approvals, denials, and adjustments.

• Process Compliance & Auditing:

  • Ensure all warranty documentation complies with Ford’s standards.

  • Prepare for manufacturer audits and implement any necessary process improvements.

• Team Communication & Support:

  • Collaborate with service advisors, technicians, and parts personnel to collect required information.

  • Provide training and support on warranty procedures to ensure smooth internal operations.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.

• Preferred: 2 years of experience in automotive warranty administration, preferably with Ford Motor Company.

• Strong knowledge of Ford warranty policies, procedures, and systems (e.g., OASIS, DMS).

• Excellent organizational skills and attention to detail.

• Proficient in Microsoft Office Suite and dealership management software.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

Why Join Richmond Ford?

• Award-Winning Workplace: Recognized as one of Richmond's Top Workplaces, reflecting our commitment to employee satisfaction and a positive work environment.

• Community Engagement: Active involvement in local initiatives and charities, including partnerships with organizations like the Alzheimer's Association and Susan G. Komen.

• Comprehensive Benefits: Competitive salary, health, dental, and vision insurance, 401(k) with company match, paid time off, and more.

• Professional Growth: Opportunities for ongoing training and career advancement within a supportive team environment.

• Work-Life Balance: Closed on Sundays to ensure our team has time to rest and spend with their families.